Pension Administrative | Required pension/Life Insurance experience | Night Shift

1 week ago

Mumbai, India WTW Full time

Job Summary:


High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.


Principal Duties/Responsibilities:


  • The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.Performance Objectives:Excellence.
  • Perform and communicate with guidance from other team members in North America, routine andrecurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefitcalculations, forms review, payment processing).
  • Continuously seek to identify areas where the service to clients/members could be improved andcommunicate to the Senior Administrator/Team Leader.
  • Deal with queries and requests by the use of standard letters and reference to procedures.
  • Recognise and escalate potential problem and potential complaint cases and procedures.
  • Seek clarification where errors are made.• Monitor own workflow to ensure service levels are achieved.
  • Prioritise and manage own workload and maintain a rolling schedule of objectives.
  • Accurately perform manual calculations.• Know and live the firm’s values.People.
  • Assist the wider team in more complex / project work when required.
  • Accountable for own development, identifying and raising any learning needs with AdministrationCo-ordinator.
  • Understand your role within the team.
  • Support colleagues for holiday cover and workload peaks.
  • Update and maintain skills matrix.Clients.
  • Help to provide an efficient, professional service to meet all client/members' needs and to promotethe Willis Towers Watson brand.


Job Description | Pension Administration:


  • Develop knowledge of clients’ pension schemes.
  • Build and maintain a good relationship with the clients.
  • Be a point of reference for standard automated cases.
  • Deal with all communications within defined quality and service standards.Financial
  • Ensure timely completion of timesheets.
  • Ensure chargeable hours targets are met.


Qualifications: Graduate


Shift Timing: Night Shift (6.30pm to 3.30am)


Job Location: Vikhroli (Mumbai)


Experience: 2 - 5 years Required in pension/Life insurance


Requirements:


  • Able to work to a high level of accuracy.
  • Able to work well under pressure and meet targets.
  • Interpersonal skills to include good written and verbal communication.
  • Customer and quality focussed.
  • Computer literate.
  • Pass at C or above for Maths and English at GCSE or equivalent.
  • Experience in either DB/ DC pension administration or UK/US Pension experience.

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