Support & Integrations Engineer

2 days ago

Bikaner, India Pramaan Labs Full time

Support & Integrations EngineerLocation: Bengaluru/GurugramType: Full-timeCompensation: 16–20 LPA (depending on experience)We’re hiring a Support & Integrations Engineer on behalf of a fast-growing SaaS company transforming how e-commerce merchants manage their inventory and data. You will be one of the earliest technical hires driving onboarding success, API and data integrations, internal tooling, and cross-functional collaboration.If you enjoy debugging, building, and owning customer-facing technical workflows end-to-end, this role is for you.What you'll doLead technical onboarding for new merchants, resolving integration and data issuesDebug API integrations, webhooks, authentication flows, and data pipelines (Shopify and others)Build & maintain internal tools (Python) that supercharge the customer success teamWork closely with Engineering & Product to diagnose and resolve complex issuesPerform root-cause analyses, implement preventive measures, and improve onboarding flowsCommunicate clearly with global stakeholders and guide merchants through technical challengesOwn integration health, data accuracy, and overall onboarding experience end-to-endQualificationsMust-haves:4+ years in technical support engineering, solutions engineering, backend engineering, or integrationsStrong Python for scripting, debugging, and small tool development (FastAPI is a plus)Strong SQL skills; experience debugging data inconsistencies across systemsExperience troubleshooting REST APIs, auth flows, JSON payloads, and webhook issuesExcellent communication skills — comfortable working with international stakeholdersA proactive, problem-solving mindset with ownership and customer empathyPreferred QualificationsExperience with Shopify, Amazon, or other e-commerce APIsExperience working in a SaaS tech company or digital product teamFamiliarity with PostgreSQL, MongoDB, or analytical databasesExperience building small internal tools to automate workflowsExposure to ticketing systems and debugging tools like Zendesk, Sentry, DatadogTech StackBackend: Python, FastAPIData: PostgreSQL, MongoDB, QuestDB, ClickHouseInfra: GCP, DockerInternal Tools: Next.jsTooling: GitHub, Sentry, Datadog, HubSpot, ZendeskWhy this role mattersYou’ll be the technical backbone enabling merchants to get value from day one.Your work will directly influence onboarding quality, product reliability, and internal tooling efficiency.As a senior member of this function, you’ll help shape integrations, support operations, and customer-facing engineering for years to come.What's OfferedCompetitive salary (16–20 LPA)High ownership in a new but critical functionHybrid/remote flexibilityGrowth paths into Integrations Engineering, Solutions Engineering, or ProductDirect visibility with engineering, product, and CX leadershipThis role is hired through Pramaan Labs, a machine learning and product engineering firm partnering with high-growth startups to build scalable systems across data, AI, and product domains.

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