Group Resident Engagement

The Role

We have an exciting and creative opportunity to join our team in the role of Group Resident Engagement & Wellbeing Manager. This full-time position reports to the General Manager of Support Services and will work collaboratively with the Lifestyle teams nationally across all Infinite Care homes.

The Group Resident Engagement & Wellbeing Manager leads Infinite Care’s strategy, implementation, and continuous improvement of resident wellbeing, engagement, and lifestyle services across all residential aged care homes nationally. The role supports site-based teams to deliver inclusive, person-centred, and innovative programs that enhance resident quality of life, reflect diversity, and align with Infinite’s care philosophy and compliance obligations.

Note this role can be based in either Sydney, Brisbane, Cairns, Gold Coast, Adelaide or Melbourne. Applicants welcome from all major cities.

Key Responsibilities

• Develop and implement a national resident wellbeing and engagement strategy aligned with Infinite Care’s values.
• Lead national initiatives and ensure consistency of resident engagement and wellbeing programs across all homes
• Guide and support Resident Engagement and Wellbeing Coordinators and local leadership teams.
• Embed the resident engagement and wellbeing calendar pillars and person-centred planning across all sites.
• Drive innovation and continuous improvement in resident engagement and wellbeing programs
• Monitor participation data, resident feedback, and wellbeing outcomes.
• Provide coaching and support to regional and site-based Resident Engagement and Wellbeing teams.
• Support recruitment, performance management, and succession planning for Resident Engagement & Wellbeing roles.
• Partner with internal stakeholders (e.g., HR, Marketing, IT, Finance, Operations, HELF, Quality Excellence and Governance) to enable effective program delivery.
• Represent Resident Engagement & Wellbeing at forums, governance meetings, and strategic reviews. 
•  Report regularly on Resident Engagement & Wellbeing trends, risks, and opportunities to the General Manager Support Services, COO, and ELT.

You will offer?

Essential

• Inclusive and values-driven leadership.
• Proven leadership experience in a similar role.
• Ability to translate strategy into practical, scalable delivery across multiple sites.
• High-level interpersonal, coaching, and presentation skills.
• Strong planning and reporting capability using Power BI and other Microsoft tools.
• Excellent written and verbal communication.
• Cultural sensitivity and ability to lead inclusive service design.
• Ability to travel between Homes as required.

Desirable

• Relevant qualifications in Health Care, Business, or a related field.
• Strong understanding of Aged Care Quality Standards, resident engagement and wellbeing programming, and person-centred care.
• Project management experience. 
•  Experience in digital engagement and content development. 
•  Familiarity with aged care reforms and quality compliance expectations. 
• Experience in Aged Care, Health Care, Hospitality, Events or a similar industry

Benefits - Why work for us?

• Fitness Passport to access discounted exercise, wellness and sporting facilities e.g aquatic centres
• Access to in-house professional development and online training programs
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Companywide safety-first workplaces for our residents, families and staff.
• Supportive, positive team environment with a strong caring work ethic.
• Positive wellbeing, fun and engaging team / shift activities.
• Career growth opportunities within a strong mentoring team culture.

Why Infinite Aged Care

We are an Australian residential aged care provider with over 30 years’ experience in delivering quality aged care to the elderly. Infinite Care began our current aged care provider journey in 2014 after acquiring the Bonney Healthcare Group, a trusted provider in South Australia since 1988 with five existing facilities in Adelaide. As part of our vision to become a best of breed aged care provider, and employer of choice in the aged care sector, Infinite Care has continued to expand in recent years with facilities in Southeast Queensland, Cairns, New South Wales with more in the pipeline across Australia. Come join us to deliver on our purpose of Making Aged Care Great