Travel desk coordinator || Fresher
3 weeks ago
About NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.Contact: Gourav.Roy@niit.com- WhatsApp no - 9354482536 ( Can share their CV over here)Total experience - Looking out for freshersPosition: Travel Desk CoordinatorAs a helpdesk coordinator, your primary responsibility is to oversee and coordinate the activities of a helpdesk team within an organization. Here's a general job description for a helpdesk coordinator:1. Managing Helpdesk Operations: You'll be responsible for overseeing the day-to-day operations of the helpdesk, ensuring that customer inquiries, technical issues, and requests are addressed in a timely and efficient manner.2. Team Coordination: You'll coordinate the activities of the helpdesk team, assigning tasks, setting priorities, and monitoring progress to ensure that service level agreements (SLAs) are met. This involves scheduling shifts, organizing team meetings, and providing guidance and support to team members.3. Customer Support: You'll handle escalated customer issues, providing expert assistance and resolving complex problems. Additionally, you'll monitor customer feedback and take proactive measures to improve the overall customer support experience.4. Incident Management: You'll oversee the incident management process, ensuring that incidents are properly logged, tracked, and resolved within agreed-upon timeframes. This involves analyzing incident trends and implementing measures to prevent future occurrences.5. Documentation and Reporting: You'll maintain accurate records of customer interactions, technical issues, and resolutions. Additionally, you'll generate reports on helpdesk performance metrics, such as response time, ticket resolution rate, and customer satisfaction, to identify areas for improvement.6. Training and Development: You'll identify training needs for the helpdesk team and coordinate training programs to enhance technical skills and customer service capabilities. This includes staying updated on the latest technologies and industry trends.7. Collaboration: You'll collaborate with other teams within the organization, such as IT, to ensure seamless coordination and effective problem resolution. Additionally, you may participate in cross-functional projects and contribute to process improvements.Overall, as a helpdesk coordinator, your role is vital in ensuring that the helpdesk team delivers high-quality customer support and maintains efficient operations to meet organizational goals and customer satisfaction targets.NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
-
Travel desk coordinator || Fresher
1 week ago
New Delhi, India NIIT Full timeAbout NIIT At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact...
-
Travel Desk Coordinator || Fresher
1 week ago
New Delhi, India NIIT Full timeAbout NIIT At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact...
-
Travel Desk Coordinator
3 weeks ago
New Delhi, India NIIT Full timeAbout NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact...
-
Travel Desk Executive
1 week ago
New Delhi, India Emeritus Full timeAbout us: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short...
-
Travel Desk Executive
1 hour ago
New Delhi, India Emeritus Full timeAbout us:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short...
-
Travel Desk Executive
3 weeks ago
New Delhi, India Emeritus Full timeAbout us: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short...
-
Travel Desk Executive
4 weeks ago
New Delhi, India Emeritus Full timeAbout us:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short...
-
Associate Travel Desk
10 hours ago
New Delhi, India Varroc Engineering Limited Full timeDomestic & International Travel Management:- Arrange domestic and international travel for employees and management, including flights, accommodation, transport, and insurance. - Ensure compliance with company travel policies and cost efficiency in all bookings. - Maintain travel records, itineraries, and expense trackers. - Liaise with travel agents and...
-
Associate Travel Desk
1 hour ago
New Delhi, India Varroc Engineering Limited Full timeDomestic & International Travel Management:- Arrange domestic and international travel for employees and management, including flights, accommodation, transport, and insurance. - Ensure compliance with company travel policies and cost efficiency in all bookings. - Maintain travel records, itineraries, and expense trackers. - Liaise with travel agents and...
-
Travel Desk Executive
1 week ago
New Delhi, India CLUB RESORTO VACATIONS PRIVATE LIMITED Full timeExcellent communication, convincing and selling skills He/she should be well versed in preparing itineraries, costing and customize packages for client Designing flexible Tour Packages to meet the needs of different clients He/she will be responsible for achieving the assigned sales targets **Role: Travel desk executive** **Industry Type**:Travel &...
