Customer Success Manager

22 hours ago

Narela, India iCare Software Full time

Important: To ApplyPlease complete the following: Math/Logic Quiz ( Onboarding Experience Questionnaire(Send your resume with a cover letterexplaining why this is the right job for you to: jobs@icaresoftware.comApplications without the above will not be considered.About iCare Software and the CSM Role iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.We are hiringCustomer Success Managersto join our team remotely fromIndia.This hands-on role involves bothstrategic onboardingandtechnical customer support. You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You’ll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices.⏰ This is afull-time remote role requiring work during U.S. business hours(typically 6:00 PM to 4:00 AM IST).Let’s transform childcare together.What You’ll Do Onboarding New Customers (Implementation) Business Consulting: Hold meeting/s to discover and document each client’s business needsSolution Engineering: Discuss potential solutions internally and get customers’ approvals. Configure the approved solution in the software and validate with test casesTraining: Deliver training to stakeholders (owners, directors, admins)Go Live Help: Serve as a trusted consultant during rollout️ Ongoing Support Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools)Troubleshoot user issues and coordinate with the dev team when neededStrengthen relationships with customers by understanding their evolving goalsWhat We’re Looking For Experience inCustomer Success, Client Onboarding, or Account Managementfor a B2B SaaS productStrongbusiness communicationandproblem-solvingskillsExperience in thechildcare or education industryis a strong plusThe ability to workindependentlyand follow structured workflowsAvailability to workfull-time during U.S. business hours(IST evening/night shift)

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