Customer Success Manager
3 weeks ago
Important: To ApplyPlease complete the following: Math/Logic Quiz ( Onboarding Experience Questionnaire(Send your resume with a cover letterexplaining why this is the right job for you to: jobs@icaresoftware.comApplications without the above will not be considered.About iCare Software and the CSM Role iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.We are hiringCustomer Success Managersto join our team remotely fromIndia.This hands-on role involves bothstrategic onboardingandtechnical customer support. You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You’ll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices.⏰ This is afull-time remote role requiring work during U.S. business hours(typically 6:00 PM to 4:00 AM IST).Let’s transform childcare together.What You’ll Do Onboarding New Customers (Implementation) Business Consulting: Hold meeting/s to discover and document each client’s business needsSolution Engineering: Discuss potential solutions internally and get customers’ approvals. Configure the approved solution in the software and validate with test casesTraining: Deliver training to stakeholders (owners, directors, admins)Go Live Help: Serve as a trusted consultant during rollout️ Ongoing Support Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools)Troubleshoot user issues and coordinate with the dev team when neededStrengthen relationships with customers by understanding their evolving goalsWhat We’re Looking For Experience inCustomer Success, Client Onboarding, or Account Managementfor a B2B SaaS productStrongbusiness communicationandproblem-solvingskillsExperience in thechildcare or education industryis a strong plusThe ability to workindependentlyand follow structured workflowsAvailability to workfull-time during U.S. business hours(IST evening/night shift)
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Senior Customer Success Manager
1 week ago
Narela, India Convin Full timeS enior Customer Sucesss Manager (Hybrid |Delhi)About ConvinConvin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer...
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Customer Success Associate
2 weeks ago
Narela, India BiteSpeed Full timeAbout BiteSpeedHey there! We are aSequoia backed SaaS startupon a mission to helpe-commercebrands embraceconversational commerceas the future of selling online.Currently,2000+ Shopify brandsacross50+ countriesuse BiteSpeed todrive 20%+ revenuedoing everything from Whatsapp marketing to chatbots & handling support across channels.Read more about our mission...
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Partner Success Operations Analyst
4 days ago
Narela, India Turing Full timeAbout Turing: Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
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Customer Service Support Manager
2 weeks ago
Narela, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support ManagerDepartment: Customer SupportLocation: New Delhi (Head Office) – Netaji Subhash PlaceAbout MARS CosmeticsMARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...
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Customer Service Support Manager
2 weeks ago
Narela, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support ManagerDepartment: Customer SupportLocation: New Delhi (Head Office) – Netaji Subhash PlaceAbout MARS CosmeticsMARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity...
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Narela, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support Manager Department: Customer Support Location: New Delhi (Head Office) – Netaji Subhash Place About MARS Cosmetics MARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...
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Customer Care Executive
2 weeks ago
Narela, India Suparshva Swabs (I) Full timeCompany Description Incorporated in 1998, We, Suparshva Swabs (I) is the one of the largest & the most qualitative manufacturer/ exporter of Personal Hygiene products, like Cotton buds, special swabs, Cotton balls etc., in entire South Asia. Role Description This is a full-time on-site role for a Customer Care Executive located in Delhi, India. Must have...
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Customer Care Executive
2 weeks ago
Narela, India Suparshva Swabs (I) Full timeCompany Description Incorporated in 1998, We, Suparshva Swabs (I) is the one of the largest & the most qualitative manufacturer/ exporter of Personal Hygiene products, like Cotton buds, special swabs, Cotton balls etc., in entire South Asia.Role DescriptionThis is a full-time on-site role for a Customer Care Executive located in Delhi, India. Must have...
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Customer Care Executive
2 weeks ago
Narela, India Suparshva Swabs (I) Full timeCompany Description Incorporated in 1998, We, Suparshva Swabs (I) is the one of the largest & the most qualitative manufacturer/ exporter of Personal Hygiene products, like Cotton buds, special swabs, Cotton balls etc., in entire South Asia.Role DescriptionThis is a full-time on-site role for a Customer Care Executive located in Delhi, India. Must have...
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Customer Service Executive
6 days ago
Narela, India AMPM Full timeCompany Description AMPM is a luxury brand that designs versatile, stylish, and functional products, reflecting a seamless transition from day to evening and season to season. The brand combines contemporary and classic aesthetics, providing effortless elegance to individuals with dynamic lifestyles. Guided by Creative Director Priyanka Modi’s philosophy...
