Collections Coordinator

2 weeks ago

Meerut, India eCAPS, Cybersecurity & Networking Full time

Experience: 2+ Years

Knowledge in tally must


The Sales Coordinator will play a key role in providing administrative and operational support to the sales team. They will handle a variety of tasks to facilitate the sales process, manage customer inquiries, and ensure smooth coordination between sales, marketing, and other departments. The Collection Coordinator is responsible for overseeing and facilitating the collection process of outstanding payments from customers. This role involves maintaining accurate records, managing customer accounts, resolving billing discrepancies, and working closely with both internal teams and clients to ensure timely payments.


Key Responsibilities:

  • Support Sales Team: Assist the sales team with various administrative tasks, including preparing sales presentations, reports, and proposals.
  • Customer Communication: Respond to customer inquiries, process orders, and provide information on products or services.
  • Order Processing: Handle order entry, confirm stock availability, and ensure timely delivery of products to customers.
  • CRM Management: Maintain and update customer records in the Customer Relationship Management (CRM) system, ensuring accurate data entry and organization.
  • Sales Reporting: Compile and prepare sales reports, track sales performance, and generate relevant analytics for the sales team and management.
  • Coordination with Departments: Collaborate with marketing, logistics, and finance teams to ensure smooth execution of sales processes.
  • Sales Documentation: Maintain sales documents, contracts, and agreements in an organized and accessible manner.
  • Lead Management: Track, monitor, and follow up on sales leads to ensure they are managed effectively.


Collection Coordinator

  • Customer Account Management: Manage customer accounts by reviewing and monitoring aging reports, ensuring payments are made on time, and contacting clients regarding overdue payments.
  • Payment Collection: Proactively reach out to customers through phone calls, emails, and letters to remind them of outstanding balances and arrange payment plans if necessary.
  •  Resolve Disputes: Collaborate with internal departments such as sales, billing, and customer service to resolve customer disputes and discrepancies related to invoices or payments.
  • Invoice Management: Ensure that invoices are sent out on time and are accurate; follow up on billing issues, corrections, and reissues if necessary.
  • Reporting: Prepare regular reports on the status of collections, outstanding balances, and progress toward departmental goals. Present reports to management as needed.
  • Documentation: Maintain detailed and accurate records of all customer communications, payment promises, payment terms, and actions taken in the collection process.
  • Payment Plans: Work with customers to negotiate payment arrangements when necessary, ensuring compliance with company policies and guidelines.
  • Compliance: Ensure all collections activities adhere to relevant laws and regulations, including handling confidential customer information responsibly.
  • Escalation: Escalate unresolved accounts or legal issues to senior management or legal counsel as appropriate.
  • Team Support: Assist the collections team with administrative duties and provide guidance and support to junior staff as required.

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