Cambium Networks

3 days ago

Bengaluru, India Cambium Networks Private Limited Full time

Key Responsibilities : Provide Level 2 / Level 3 technical support for enterprise wireless products and solutions. - Diagnose and resolve complex issues related to Wi-Fi connectivity, performance, security, and interoperability. - Support products such as Access Points (APs), Wireless Controllers, Cloud-managed Wi-Fi solutions, and related infrastructure. - Analyze packet captures, system logs, and wireless traces to identify root causes of technical problems. - Collaborate with R&D, QA, and Product Management teams to escalate and resolve product-related bugs or feature issues.- Reproduce customer issues in lab environments to verify and validate problem scenarios. - Maintain accurate and detailed records of all support cases, including troubleshooting steps, resolution, and feedback. - Provide proactive support by sharing product knowledge, creating knowledge base (KB) articles, and contributing to documentation improvements. - Assist customers and partners in wireless deployment best practices, configuration optimization, and performance tuning. - Participate in on-call rotation to provide 24x7 support as required. Required Skills & Qualifications : - Bachelors degree in Electronics, Telecommunications, Computer Science, or a related field. - 2 - 8 years of experience in technical support or TAC roles, specifically in wireless networking. - In-depth understanding of IEEE 802.11 standards, RF fundamentals, and wireless LAN architectures. - Hands-on experience with enterprise wireless solutions (e.g., Cisco, Aruba, Ruckus, Juniper, Extreme, Huawei, etc.). - Proficiency in network protocols such as TCP/IP, DHCP, DNS, VLANs, and routing. - Experience using wireless analysis tools (e.g., Wireshark, AirMagnet, Ekahau, Omnipeek). - Strong knowledge of wireless security (WPA2/WPA3, 802.1X, RADIUS) and authentication mechanisms. - Excellent analytical and troubleshooting skills with a structured approach to problem-solving. - Strong communication skills (verbal and written) and customer-oriented mindset. Preferred Skills : - Industry certifications such as CWNA, CWNP, CCNA Wireless, CCNP Enterprise, or Aruba Certified credentials. - Familiarity with cloud-based wireless controllers or network management platforms. - Experience supporting Service Provider or Enterprise wireless environments. - Knowledge of automation tools or scripting (Python, REST APIs) for support or diagnostics is a plus. - Exposure to LAN switching, firewalls, and network security technologies. (ref:hirist.tech)

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