Technology Specialist

1 month ago

Noida, India Innovation Technology By Design Full time

Position Summary:


The Subject Matter Expert is an infrastructure engineer with a strong knowledge of Wintel i.e., administration, setup, and performance.


Education and Qualifications

• >=7 years’ experience of IT or related domain.

• Excellent written and verbal communication skills.

• Strong interpersonal skills such as communication skills, and active listening.

• Graduate (Any stream) preferably in computer science or related field.


Responsibilities


• Expert on Wintel i.e., administration, setup, and performance

• Advanced knowledge on experience on Exchange Servers, Office 365 Exchange online, and protection

• Advance knowledge of Windows server roles i.e.AD, FNP, DHCP, DNS, RDS.

• Good knowledge of Azure services

• Networking administration and diagnostics i.e., routers, firewalls, and switches.

• Knowledge of VMware and Hyper-V

• Root Cause Analysis and Problem management

• Migrations and Upgrades


Must Haves

• Proven experience of 7 years in a combined customer service handling or Managed Services role and at least 3+ years of relevant experience in required technology

• Excellent knowledge on troubleshooting and hands on in Wintel i.e., administration, setup, and performance

• Good academic background with a degree or equivalent qualification in Information Technology, Computing or relevant course an advantage

• Experience of providing structured feedback and coaching others

• High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients

• Capable of managing own workload with minimal supervision to tight deadlines

• Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution

• Keen to offer ideas and solutions to develop the Managed Services function

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