Assistant Store Manager

Richa Ahluwalia is a luxury bridal design house that embodies the founder's passion for Indian textiles and commitment to excellence. The brand is known to craft exquisite, one-of-a-kind bridal and occasion wear masterpieces that proudly showcase India's rich heritage through traditional handwork. Our flagship store is located in the heart of Defence Colony, New Delhi.

Richa Ahluwalia is a luxury bridal design house that embodies the founder's passion for Indian textiles and commitment to excellence. The brand is known to craft exquisite, one-of-a-kind bridal and occasion wear masterpieces that proudly showcase India's rich heritage through traditional handwork. Our flagship store is located in the heart of Defence Colony, New Delhi.

About the Role:

We are seeking a highly motivated and results-oriented individual to join our team as an Assistant Store Manager. This role requires a multi-faceted individual who can effectively manage store operations, drive sales, and ensure a positive customer experience. You will play a crucial role in supporting the Store Manager in achieving store targets and maintaining brand standards.

Responsibilities:

1.Store Management:

• Assist the Store Manager in overseeing all daily store operations, including customer service, sales transactions, and inventory management.
• Ensure store cleanliness, visual merchandising, and overall customer experience.
• Assist in managing store staff (if applicable) and delegating tasks effectively.
• Support staff training and development on sales techniques, product knowledge, and customer service standards.
• Monitor store performance against key performance indicators (KPIs) and identify areas for improvement.
• Conduct regular store walk-throughs to ensure visual merchandising standards are maintained.
• Assist in resolving customer inquiries and complaints promptly and professionally.
• Assist in managing store budgets and expenses effectively.
• Ensure adherence to all store policies and procedures.

2.Sales Execution:

• Provide exceptional customer service to all clients, building strong relationships and exceeding sales targets.
• Actively engage with customers, understand their needs, and offer personalized styling advice.
• Drive sales through effective communication, product knowledge, and promotional activities.
• Identify and address customer concerns promptly and professionally.
• Contribute to achieving store sales goals and KPIs.
• Participate in sales promotions and events.
• Maintain accurate customer records and sales data.

3.Merchandising:

• Assist in planning and executing store layouts and visual merchandising displays to maximize product visibility and appeal.
• Analyze sales data and customer preferences to identify best-selling items and adjust merchandise accordingly.
• Assist in ensuring timely replenishment of stock and maintain accurate inventory records.
• Participate in stock receiving, processing, and returns.
• Assist in managing stock levels and preventing stockouts.
• Ensure proper care and handling of merchandise.

Qualifications:

• Proven experience as a Sales Executive in only Indian bridal or ethnic wear.
• Excellent communication, interpersonal, and customer service skills.
• Strong sales and negotiation skills with the ability to build rapport with customers.
• Passion for fashion and a keen eye for detail.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Proficiency in basic computer skills.

Desirable Skills:

• Experience in inventory management and visual merchandising.
• Basic understanding of retail operations and KPIs.
• Previous experience as an Assistant Store Manager or in a supervisory role.
• Knowledge of POS systems and retail software.

Benefits:

• Opportunity to work with a renowned Indian ethnic wear brand.
• Competitive salary and incentives.
• Opportunities for professional growth and development.
• Be a part of a dynamic and creative team.