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Quality Assurance Manager

2 months ago

Thiruvananthapuram, India The Hird Full time

Job Title - Quality Manager

Location - Hyderabad


Required Experience in FPNA(Financial planning and analysis) Process


Must have experience in BFSI Domain


Job Details


  • Supporting process excellence initiatives and driving improvement projects in a complex and
  • fast paced environment.
  • Driving benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness
  • into business processes.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Driving projects to improve and maintain the profitability of the process.
  • Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
  • Drive standardization practices and ensure strict compliance in internal and client defined processes.
  • Ensure all process metrics are met.
  • Lead consulting assignments and deliver business value to the customers through quality initiatives

Skills ( Must Have)


Ability to work in cross functional teams and demonstrated ability to drive change in the process.

  • Demonstrated history of working in the outsourcing/offshoring industry or in related fields.
  • Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
  • Project management experience in driving six sigma and lean projects.
  • Hands-on experience in driving large transformational programs involving process
  • reengineering, analytics, automation etc.
  • Excellent oral and written communication skills and should be able to manage internal
  • stakeholders as well as clients
  • Knowledge
  • Exposure in driving high impact transformation projects involving technology and process re-
  • engineering.
  • Experience in relevant process excellence tools and machine learning programming are an
  • added advantage.

Educational background

 Graduate or Post Graduate

 Certified Green Belt (must) or trained Black Belt (preferred)

 Trained lean practitioner