Torrent Power
3 weeks ago
Responsibility:
- Budget Planning, Efficient and Effective utilization of CAPEX, OPEX and other resources.
- Ownership of all areas and achieving desire performance.
- Monitoring of all operational activities pertaining to Front end Customer Connect, Digital modes & Cashier.
- Handling Multiple customer care centers.
- Customer relationship management and delight.
- Interact and collaborate with all relevant departments to propose and implement solutions to customer challenges.
- Manage and coordinate promotions for all digital and other modes of communication to internal as well as external stakeholders.
- Responsible for designing and implementing improved processes and operational policies.
- Monitoring and reply of customer complaints /letters /emails.
- Responsible to provide various reports and data to MSEDCL, Management and statutory bodies with details justification if required.
- Liaison with internal and external Auditors.
- Supporting the team in resolving escalated issued or complaints and ensure prompt turnaround for all service requests.
- Monitoring of day-to-day Departmental activities and departmental Performance parameters
- Validation of documents and release of Service entry sheet as per release strategy
- Identification and updating applicable legal requirement & Monitoring compliances
- Liaisoning and Co-ordination with local authorities, Government Agencies, and internal departments
- Resolution of conflict/grievances as an when arise
- Ensuring and promoting workers participation and consultation in OH&S related matters.
