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2 months ago
Job Title: ServiceNow ITSM Sr Developer
- Good understanding and working knowledge of the ITIL Service management framework (certification preferred).
- Must be experienced in deploying ITSM enterprise solutions using ServiceNow.
- Strong understanding of ServiceNow technologies/modules. Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows, and configuring integrations.
- Preferably possess skillsets using JavaScript, RESTful API, JSON, CSS, HTML and XML.
- Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division.
- Ability to work autonomously and set priorities to meet deadline-driven environment.
- A team player who thrives and who is keen to influence others with means of new technologies.
- Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background.
- Good written and verbal communication skills.
Primary responsibilities
- Administer, Manage and maintain all the system and application configurations in the ITSM platform.
- Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.
- Integrate ITSM with both internal and external tools.
- Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.
- Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.
- Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity.
- Create and review documents with the team on a continual basis to ensure transparency and traceability.
- Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.
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