Omni Sport Advisor

Posted on 20/03/2025

Mission

Do check our Video on the role and responsibility of an Omni Sports Advisor - 

1st Responsibility: I ensure a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services depending on the needs of my customers I use all our channels (in-store, .in, App) to satisfy the customer’s needs I propose the relevant services to the customer (buyback, repair & maintenance, personalisation). I ensure a smooth checkout experience My customer is at the centre of my activity. I make myself available whatever I am doing. I suggest complementary products to enhance the customer sports practice experience I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.  I ensure the signages are updated for the customers (Self-informed best choice) I am accountable for the delivery
2nd Responsibility: I guarantee WOW displayed layout

The layout  is the best in class for my customer

My layout is safe for me, my team, and my customers. My Layout is welcoming, seductive and engaging. I ensure my customers can test all our solutions I know and highlight the best omnichannel offer to my customers, both offline and online I know the complete offer in my store and online I ensure My customer will find the entire range of products for their sports practice - either in-store or online I am product trained by a validated product trainer. I suggest the best possible solution to my customer as per their need I ensure all the necessary services for my sport are available to my customer I highlight our Circular offer and relevant services

Profile

Are you a person who would love to work with people and enjoy collective decision

Passionate about providing exceptional customer experiences

You are a passionate sports lover

Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.

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