L3 Maximo Support Engineer

4 weeks ago


Chennai, India Amakshar Technology Solutions Pvt Ltd Full time

L3 Maximo Support Description :


- Provide L3 support for IBM Maximo issues, including performance, technical, functional, and integration problems.

- Analyze and resolve complex technical issues, identifying root causes and applying longterm fixes.

- Develop and implement Maximo configurations, automation scripts, escalations, workflows, BIRT reports and custom MBO classes.

- Handle integration issues with external systems using REST/SOAP APIs, WebSphere, and middleware tools.

- Collaborate with L1/L2 support teams to review escalated issues and avoid recurring problems.

- Participate in incident, problem, and change management processes.

- Work with business stakeholders to understand requirements and translate them into technical solutions.

- Perform code reviews, ensure adherence to best practices, and maintain technical documentation.

- Document technical solutions, user guides, and support handover materials.

- Ensure SLAs are met and support incidents are tracked and resolved using ITSM tools like ServiceNow or Remedy.

- Development and Modify Oracle Store Procedure, Triggers & Schedules

- Develop Complex SQL Queries


(ref:hirist.tech)
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