Retail Sales Excecutive

7 days ago


New Delhi, India Livspace Full time

A Retail Sales Executive is responsible for assisting customers with their purchases in a retail environment. This includes greeting customers, providing product information, processing transactions, and maintaining a clean and organized store. They also handle returns, restock shelves, and contribute to a positive customer experience to drive sales.Key Responsibilities:Customer Service:- Greeting customers and providing a positive first impression. - Answering customer questions about products, services, and store policies. - Assisting customers in finding specific items and making product recommendations. - Handling customer complaints and resolving issues effectively. - Responsible for Customer Experience & Relationship. - Identifying customer needs and providing appropriate solutions.Product Knowledge:- Developing a strong understanding of the products sold in the store. - Staying up-to-date on new products, promotions, and store policies. - Communicating product knowledge to customers to enhance their shopping experience.Sales:- Sales target will be there on Month on Month - Target of product selling(Furniture, Decor, Soft Furnishing) - Ensure sales funnel management to achieve a higher conversion rate output. - Ensure sales & able to achieve their targets. - Working towards and exceeding sales targets set by management. - Developing and maintaining customer relationships to drive repeat business and loyalty.Skills and Qualifications:- Excellent communication and interpersonal skills - Retail Sales Associates need to be able to effectively communicate with customers and team members. - Strong customer service skills: - They should be friendly, approachable, and dedicated to providing excellent service. - Ability to work in a fast-paced environment: - Retail environments can be busy, so the ability to multitask and handle pressure is important. - Product knowledge and sales skills: - Understanding the products and being able to recommend them to customers is crucial.


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