Billing Specialist

Shift Time ; 3:30 PM- 12:30 AM (IST )

Responsibilities

• Audit customer contracts and addendum records entered in the company’s contracting systems including client information, commitments, and pricing to ensure compliance, completeness, and accuracy.
• Partner with Sales, Operations, Deal Desk and Legal Contract Administration teams to ensure completeness of customer information, accuracy of campaign attributes, fostering efficient processes.
• Review client contracts, identify invoicing needs through system reports, and process invoices accurately and promptly according to company billing procedures, ensuring timely and accurate billing.
• Ensure contract pricing models are setup accurately and managed effectively, resulting in efficient billing process.
• Maintain accurate financial records, reconcile customer accounts, and ensure full compliance with company policies, industry regulations, and accounting standards.
• Collaborate with Sales, Finance, Legal, and other departments to address billing disputes and resolve customer issues in alignment with internal policies.
• Collaborate with the accounting team to resolve complex invoicing issues arising from unique billing requirements, program adjustments, or system issues, ensuring accurate and timely resolution.
• Proactively resolve outstanding receivables, optimizing cash flow and managing customer balances to reduce delinquencies and enhance financial stability.
• Provide exceptional customer service by addressing billing inquiries, discrepancies, and payment arrangements.
• Investigate and resolve complex customer issues, disputes, or discrepancies related to accounts receivable, ensuring customer satisfaction and timely resolution.
• Contribute to Accounts Receivable optimization through system enhancements, report analysis, streamlined documentation, and touchless invoice delivery via Esker thus improving efficiency and accuracy.
• Identify opportunities for process enhancements and efficiency improvements within AR, managing documentation and SOPs for streamlined processing, promoting continuous improvement.
• Collaborate cross-functionally with sales, operations, legal, accounting, and IT financial systems support teams to recommend system billing improvements, reducing manual adjustments and enhancing invoice quality.
• Stay current with industry trends and financial regulations relevant to accounts receivable, ensuring compliance and best practices are followed.
• Works under minimal supervision, gaining full proficiency in overall billing components and knowledge of basic accounting principles.

Qualifications

• Bachelor's degree in Finance, Accounting, or a related field; or equivalent experience
• 5+ years of progressive experience in billing, accounts receivable, contract administration or related roles.
• Proficiency in contract management and billing systems. Experience with Esker and homegrown systems is preferred.
• Advanced Microsoft Excel skills required.
• Ability to develop and use system-generated reports to analyze data.
• Knowledge of billing procedures and invoicing processes.
• Familiarity with financial record-keeping and reconciliation.
• Ability to partner with Sales, Operations, Deal Desk, Legal Contract Administration, and Finance teams.
• Strong communication skills to ensure completeness of customer information and accuracy of campaign attributes.
• Experience in collaborating cross-functionally to address billing disputes and resolve customer issues.
• Exceptional customer service skills to address billing inquiries, discrepancies, and payment arrangements.
• Demonstrated success in overseeing complex invoicing processes and resolving billing disputes.
• Strong problem-solving abilities to identify invoicing needs, resolve outstanding receivables, and optimize cash flow.
• Analytical skills to review client contracts, identify billing requirements, and manage contract pricing models effectively.
• Proactive approach to identify opportunities for process enhancements and efficiency improvements within accounts receivable.
• Demonstrated track record of achieving quantifiable results in optimizing AR processes through system enhancements, report analysis, and streamlined documentation.
• Knowledge of industry trends and financial regulations relevant to accounts receivable.
• Commitment to continuous learning ensuring compliance with company policies, financial regulations, best practices, and accounting standards.
• Ability to work under minimal supervision while gaining proficiency in billing components and basic accounting principles.
• Flexibility to adapt to changing priorities and business needs.