JP Morgan Chase
2 months ago
Associate - Transformation Delivery & Design - Account Solution This role is in the Digital and Platform Services (DPS) organization in Mumbai- India & part of Wholesale Payments Operations.
The primary responsibility of this position is to lead a transformation program for account solutions. The candidate will be responsible for Redefining the Account Solution space by addressing fragmented architecture, simplification, reduce duplication and drive efficiency, streamline client experience , Optimize system design and build a capability driven architecture's role will work closely with multiple stakeholders including Product Management, Operations, Technology, Risk & Control, and Finance and leverage industry best practice on change and transformation.
Job Responsibilities:
- Understand current processes and challenges and define future state process and benefits with the goal of enhancing client experience, increasing automation/efficiency, and reducing risk.
- Full program lifecycle management including Defining program/project objectives and benefits, functional domains and architecture, business requirements, delivery roadmaps, migration of processing from current state/platforms to target state processes and platforms, Operational readiness
- Partner with business and technology teams to execute and achieve program objectives.
- Governance - Regular, formal updates to senior stakeholders
- Lead a team and build/develop the right skills, experience, knowledge and capacity in support of the above
- Leadership - Assume a key leadership role within the Strategic Execution team. Build & develop relationships, within and across the organization, and drive change.
- Providing sign off on the functional requirements and system design
- Monitoring the user acceptance testing and reviewing defects raised with a view to ascertain the impact to Operations.
- Ensuring operations performs prerelease and post release validations for the platform releases
- Assisting in documenting the operations procedure and providing training to the operations teams on the new functionalities
- Be involved in each stage of the Project Delivery Framework (PDF) from requirements to deployment and implementation.
Required qualifications, skills and capabilites:
- Overall 10+ years of experience in similar environment and strong team management experience
- Working knowledge of Account solutions, products- DDA account opening and Virtual products
- Working knowledge on Client on-boarding and experience in automating of client account setups thereby improving faster and easier onboarding with reduced production set up issues, and better product mandate/options visibility
- Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
- Program Management - Prior experience of managing large scale, complex, multi-year programs, with multiple sub-projects/phases. Ability to organize, prioritize and manage multiple streams of work in parallel. Strong attention to detail and must be able to demonstrate outstanding delivery track record
- Experience with Agile delivery methods
- Effective change management and transformation experience. Ability to challenge current state and mind set, adapt to a changing environment
- Influencing and negotiation skills - Leverage subject matter expertise in driving conversations, challenging status quo and influence decisions/direction with stakeholders
- Good communication (both oral and written), ability to create and deliver executive presentations
- Holding self and all teams accountable and focus on delivery
- Strong partnership record - ability to build effective relationships to leverage different parts of the organization as required
- Ability to lead and work independently
- Shift -EMEA hours -Flexible to rotate, if required.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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