Network Support Engineer-L2 | Bangalore

4 weeks ago

Bengaluru, India DigiHelic Solutions Pvt. Ltd. Full time

Job Title: Network Support Engineer Location: Bangalore Experience: 10+ Years Employment Type: Full-time Role Overview: The Network Support Engineer will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments. The role involves monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations. Key Responsibilities: • Provide Level 1/Level 2 support for enterprise network infrastructure (LAN/WAN/WLAN/Firewall) • Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks • Monitor and manage network performance, ensuring high availability and minimal downtime • Configure and maintain Cisco network devices – Catalyst Center, LAN Switches (Access/Core), Wireless Controllers, Access Points • Administer and manage Cisco ASA and FortiGate Firewalls , ensuring secure network access and connectivity • Work on Cisco ISE for authentication, authorization, and accounting (AAA) policies • Utilize FortiAnalyzer and FortiManager for centralized monitoring, reporting, and policy management • Support network upgrades, patching, and configuration changes in alignment with best practices • Collaborate with cross-functional teams to resolve escalated network issues and implement preventive measures • Maintain proper documentation of network configurations, incidents, and resolutions Technical Skills Required: • Strong knowledge of SD-WAN, WLAN, Routing, Switching, and Firewalls • Hands-on experience with RIP, OSPF, and SD-WAN protocols • Proficiency in Cisco Catalyst Center, Cisco LAN Switches, Cisco Wireless Controllers, and Access Points • Experience with Cisco ASA and Cisco ISE for network security • Expertise in Fortinet products – FortiGate Firewall, FortiAnalyzer, FortiManager • Good understanding of network monitoring tools and ITIL processes Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or related field • Cisco/Fortinet certifications preferred (CCIE certification ) • Excellent analytical, troubleshooting, and communication skills

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