Support ociate- Malayalam

1 month ago


Kochi, India Futurehook Full time

This is a remote position.

We are looking for a dedicated and proactive Support Specialist with proficiency in both Malayalam and English. The ideal candidate will be responsible for lead validation managing influencer appointment calls and providing online and oncall support especially on holidays. This role also involves database management and market research to stay updated on competitors and current market trends.

Requirements

Key Responsibilities:

  • Lead Validation: Handle inbound and outbound calls for lead validation ensuring accurate information and followups.

  • Influencer Appointment Coordination: Make appointment calls to influencers ensuring schedules are efficiently managed.

  • Service Support: Provide online and oncall support particularly during holidays to resolve customer issues in a timely manner.

  • Database Management: Maintain update and manage databases for accurate records of customer interactions leads and appointments.

  • Market Research: Conduct online research on competitors and stay updated on current market trends to provide insights for business improvement.

Preferred Qualifications:

  • Languages: Fluency in Malayalam and English is mandatory.

  • Experience:

    • Experience in a support or customer service role is a plus.

    • Prior experience with CRM tools is an advantage.

  • Ss:

    • Strong communication and interpersonal ss.

    • Ability to handle multiple tasks and prioritize effectively.

    • Attention to detail and excellent organizational ss.



Benefits
  • Enjoy the flexibility of working from home allowing for better worklife balance.
  • Opportunities to grow within the company based on performance.
  • Be part of a collaborative and dynamic work environment.
  • Incentives based on Performance.

Key Responsibilities: Lead Validation: Handle inbound and outbound calls for lead validation, ensuring accurate information and follow-ups. Influencer Appointment Coordination: Make appointment calls to influencers, ensuring schedules are efficiently managed. Service Support: Provide online and on-call support, particularly during holidays, to resolve customer issues in a timely manner. Database Management: Maintain, update, and manage databases for accurate records of customer interactions, leads, and appointments. Market Research: Conduct online research on competitors and stay updated on current market trends to provide insights for business improvement. Preferred Qualifications: Languages: Fluency in Malayalam and English is mandatory. Experience: Experience in a support or customer service role is a plus. Prior experience with CRM tools is an advantage. Ss: Strong communication and interpersonal ss. Ability to handle multiple tasks and prioritize effectively. Attention to detail and excellent organizational ss.

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