Transition Manager

3 days ago

New Delhi, India Mancer Consulting Services Full time

Candidates available to join within a notice period of 30–45 days are preferred.Key Responsibilities- Lead and manage end-to-end transitions for mid- to large-scale deals, ensuring smooth delivery and minimal service disruption. - Define and align transition success criteria, outputs, and deliverables with onsite and internal stakeholders. - Prepare, manage, and track detailed transition plans and stream-specific activities (KT plans, IT/application provisioning for new joiners, reporting, RAID logs, etc.). - Oversee and monitor Knowledge Transfer (KT) sessions with SMEs, ensuring complete technical and process coverage. - Measure the effectiveness of KT and other transition streams, identifying gaps and mitigating risks proactively. - Provide regular status updates and detailed progress reports to stakeholders, including onsite teams and leadership. - Collaborate closely with delivery, operations, and onsite teams to drive seamless execution. - Ensure accurate process documentation, including reviewing and validating Process Maps and SOPs. - Drive all transition milestones—Transition Kick-off, KT, Ramp-up, Go-Live, tollgates, and final transition closure. - Identify, track, and manage risks and issues, taking timely corrective actions. - Offer expertise, guidance, and best practices in transition management. - Conduct go/no-go readiness assessments and support smooth service acceptance into steady-state operations. - Capture lessons learned and contribute to strengthening organizational transition frameworks and methodologies.Key Skills- Excellent verbal and written communication skills, along with strong presentation abilities. - Strong stakeholder management and client-facing experience. - Proficiency in risk management, decision-making, and handling pressure. - Leadership and people management skills to drive cross-functional coordination. - Strong governance, quality compliance, and reporting discipline. - Ability to manage conflicts, handle escalations, and ensure timely resolution.Requirements- 12–15 years of total experience, including a minimum of 5+ years in IT/Non-IT transition management. - Proven track record in leading mid- to large-scale transitions from the US or other global regions to India. - Hands-on experience in knowledge transfer planning, service migration, and client onboarding. - Strong critical-thinking and problem-solving capabilities, with the ability to address broad issues and facilitate informed decision-making.

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