Salesforce CPQ Admin

2 days ago


Hyderabad, India CriticalRiver Inc. Full time

Role: Salesforce CPQ Admin

Experience: 6+ years

Location: Hyderabad


Salesforce CPQ Management:

Administer and configure Salesforce CPQ to support business processes, including product configuration, pricing, discounting, and quoting.

Implement and maintain pricing rules, product bundles, quote templates, and discounting structures.

Ensure the accuracy of quotes by creating workflows, validations, and approvals within Salesforce CPQ.

Perform day-to-day maintenance, monitoring, and troubleshooting of the CPQ platform.

Customization and Optimization:

Customize CPQ solutions, including product rules, price rules, discount schedules, and contract terms.

Work with business stakeholders to gather and document requirements, translating them into functional solutions within CPQ.

Perform regular audits and optimization of the CPQ system to ensure the tool is running efficiently and scaling with business growth.

User Training and Support:

Provide ongoing support to end-users, ensuring they have the training and tools necessary to use Salesforce CPQ effectively.

Troubleshoot and resolve user issues related to CPQ functionality.

Develop and update user guides, training materials, and FAQs.

Integration and Collaboration:

Collaborate with sales, finance, product, and IT teams to align the CPQ system with business goals.

Work closely with developers and Salesforce admins to integrate CPQ with other business systems, such as ERP, billing, and customer management systems.

Participate in project teams to implement system enhancements and new features.

Reporting and Analytics:

Develop custom reports and dashboards to track CPQ-related metrics, including quote accuracy, deal cycle times, and discounting trends.

Monitor performance and usage metrics to recommend system improvements.

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a collaborative, fast-paced environment.

Salesforce Certifications:

  • Salesforce Certified Administrator.
  • Salesforce CPQ Specialist Certification (preferred).



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