Quality Assurance Specialist
3 weeks ago
JOB DESIGNATION - Quality Assurance Analyst (Sales) Work Location- Noida Work schedule- 6 Days (Monday - Saturday) Mandatory Experience- 2+ Years ( Ed-Tech Industry)About the Role We are seeking a detail-orientedQuality Assurance Analyst (Sales)to ensure that our counsellors’ customer interactions meet the highest standards of quality, compliance, and effectiveness. You will evaluate sales calls, monitor daily performance metrics, and provide actionable insights that drive both team performance and customer satisfaction.Location: NoidaKey Responsibilities Evaluate Counselling Calls:Review sales calls / sessions per day and assess against KPIs such as script adherence, objection handling, compliance, product knowledge, and customer engagement. Call Scoring & Feedback:Maintain structured scorecards for each call and deliver clear, constructive feedback to sales counsellors, highlighting both strengths and improvement areas. Monitor Daily Metrics:Track and analyse daily activity metrics (call volume, counselling sessions, conversions, etc.) to ensure alignment with performance targets. Trend & Gap Analysis:Identify recurring strengths, common challenges, and skill gaps in calls to inform training and coaching initiatives. Collaboration:Partner with sales managers, trainers, and leadership to share insights, support coaching programs, and improve sales effectiveness. Compliance Monitoring : Ensure all customer interactions strictly adhere to company policies, ethical standards, and regulatory requirements. Reporting:Prepare and present regular reports summarising call quality trends, sales performance, and recommended action points for leadership review. Continuous Improvement:Stay updated with industry best practices in sales quality assurance and contribute to refining evaluation frameworks.Key Requirements Experience: 2+ years in a Quality Analyst role or a sales role with proven expertise in call evaluation, customer engagement, or performance coaching. Sales Acumen: Strong understanding of sales processes, customer psychology, and effective communication techniques. Analytical Mindset: Ability to objectively assess performance, identify gaps, and recommend actionable solutions. Attention to Detail: Consistency in evaluation, scoring, and reporting. Integrity & Fairness: Strong commitment to unbiased assessments and transparent communication. Communication Skills: Excellent written and verbal communication, capable of delivering feedback constructively. Industry Edge: Background in Education/EdTech will be Mandatory.Onboarding & Training To ensure QAs have both quality knowledge and first-hand sales experience, the role includes a structured onboarding process: 2 Weeks Classroom Training (CRT):Covering Setter and Closer training. 30 Days On-the-Job Training (OJT):Hands-on exposure to the sales process with the requirement to close 2 sales (no call volume/target pressure). •QA Transition:Successful closures lead to QA training and role start. If closures aren’t met, overall performance and potential will be evaluated for QA transition. This framework ensures QAs gain a holistic view of the sales journey, enabling them to provide feedback that is both accurate and empathetic.
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Senior Quality Assurance Specialist
2 weeks ago
New Delhi, India Anugraha Castings Full timeCompany Description Anugraha Castings is a premier steel foundry known for providing machined castings in intricate geometries and various material grades. Dedicated to taking on challenges, the company ensures its clients' growth by fulfilling their steel casting requirements. With a monthly production capacity of 150 MT and the ability to produce castings...
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Senior Quality Assurance Specialist
2 days ago
New Delhi, India Anugraha Castings Full timeCompany DescriptionAnugraha Castings is a premier steel foundry known for providing machined castings in intricate geometries and various material grades. Dedicated to taking on challenges, the company ensures its clients' growth by fulfilling their steel casting requirements. With a monthly production capacity of 150 MT and the ability to produce castings...
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Senior Quality Assurance Specialist
2 days ago
New Delhi, India Anugraha Castings Full timeCompany DescriptionAnugraha Castings is a premier steel foundry known for providing machined castings in intricate geometries and various material grades. Dedicated to taking on challenges, the company ensures its clients' growth by fulfilling their steel casting requirements. With a monthly production capacity of 150 MT and the ability to produce castings...
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Senior Quality Assurance Specialist
3 hours ago
New Delhi, India Anugraha Castings Full timeCompany Description Anugraha Castings is a premier steel foundry known for providing machined castings in intricate geometries and various material grades. Dedicated to taking on challenges, the company ensures its clients‘ growth by fulfilling their steel casting requirements. With a monthly production capacity of 150 MT and the ability to produce...
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Quality Assurance Specialist
4 days ago
New Delhi, India Social Sherpa Full timeJob Title:Quality Assurance SpecialistAre you someone who notices the smallest details and can’t rest until everything is just right? Do you enjoy identifying issues, improving processes, and making sure the final output is polished to perfection? And no, that doesn’t mean sleepless nights. We like to move slow and steady. If this sounds like you, we’d...
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Quality Assurance Specialist
4 days ago
New Delhi, India Social Sherpa Full timeJob Title:Quality Assurance SpecialistAre you someone who notices the smallest details and can’t rest until everything is just right? Do you enjoy identifying issues, improving processes, and making sure the final output is polished to perfection? And no, that doesn’t mean sleepless nights. We like to move slow and steady. If this sounds like you, we’d...
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A Quality Assurance Specialist
2 weeks ago
delhi, India beBeeSoftwareTesting Full timeQuality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our organization in a dynamic and collaborative environment. As a Quality Assurance Specialist, you will be responsible for building next-generation software products and solutions by participating in agile development processes.Key Responsibilities:Review and analyze system...
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Quality Assurance Specialist
5 days ago
delhi, India beBeeQualityAssurance Full timeQuality Assurance SpecialistWe are seeking an exceptional Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will play a critical role in ensuring the quality and reliability of our inspection management platform.The ideal candidate will have a strong background in software testing, with experience in...
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Quality Assurance Specialist
2 days ago
New Delhi, India Earthful.me Full timeAbout EarthfulEarthful is an FMCG company focused in the health and wellness space. The founders (Sudha Gogineni and Veda Gogineni) are graduates from IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, ITC. Earthful is an early stage startup and hence the candidate will have...
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Quality Assurance Specialist
5 days ago
delhi, India beBeeTest Full timeAs a Test Engineer, you play a vital role in ensuring the quality and functionality of software applications.Key Responsibilities:Plan and execute agile testing methodologies to guarantee seamless software deliveryLead or manage a team of quality assurance specialists to drive testing effortsDevelop and review comprehensive test cases to validate software...
