Sr. Quality Associate

3 days ago

Bangalore Division, India Saaki Argus & Averil Consulting Full time

About Client:

A leading BPO Organization


Job Role : QA/Sr QA


Position Summary:

We are seeking a highly detail-oriented and analytical Quality Analyst with hands-on experience in US Commercial Banking operations , especially Loan Booking processes. The ideal candidate should have an in-depth understanding of loan documentation , credit approvals , and client onboarding processes. This role involves auditing loan bookings, identifying discrepancies, ensuring compliance, and supporting overall operational excellence.


Key Responsibilities:
  • Review and audit loan documents including Boarding Sheets, Credit Approval Packages, Funding Reviews, Loan Agreements, Promissory Notes , and other supporting documents.
  • Ensure completeness, accuracy, and compliance of documentation as per credit guidelines.
  • Onboard new clients and process credit actions (new/renewed/modified loans) in the Bank s Client Onboarding and Core Banking Systems .
  • Conduct detailed investigations based on reporting findings and RCA (Root Cause Analysis) tools.
  • Share daily audit results with stakeholders and maintain internal reports.
  • Meet Quality and Production SLAs and initiate actions to improve quality standards.
  • Analyze loan modification workouts including servicing notes, payment history, and income documentation for compliance.
  • Prepare and present weekly/monthly performance dashboards and analysis reports.
  • Highlight and mitigate process variations with actionable suggestions.
  • Communicate with clients/internal teams through emails and calls for clarification/reporting.

Required Skills: Domain/Functional:
  • Strong knowledge in US Commercial Banking Loan Booking
  • Familiar with Compliance Parameters and Credit Write-ups
  • Experience in onboarding loans and clients in banking platforms
  • Ability to interpret credit approval documents and loan structures
Technical:
  • Proficient in MS Office (Excel, Outlook, PowerPoint)
  • Experience with ACBS, FiSERV, ABRIGO, NAUTILIS is preferred
Soft Skills:
  • Excellent verbal and written communication
  • Ability to work independently and in a team
  • Strong problem-solving and decision-making abilities
  • Flexible and adaptable to support dynamic business requirements
Preferred Qualifications:
  • Bachelor s degree (Commerce, Finance, or Banking preferred)
  • Certifications in banking operations or quality management are a plus


Location: Bangalore

Night shift (30kms cab facility)

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