Lead - Customer Experience
2 weeks ago
Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification. Set up feedback mechanisms and convert insights into actionable improvements in products, processes, and policies. Work with product, UX, and tech teams to simplify app/website navigation. Ensure smooth onboarding (fast KYC, instant activation). Partner with call center/chatbot/email teams to ensure first-time resolution. Build an omnichannel support experience (chat, WhatsApp, voice, in-app). Develop escalation management and proactive communication strategies. Track customer journeys, churn patterns, and product adoption. Use analytics to predict and prevent drop-offs. Constant Innovation & Benchmarking: Continuous study of best practices from fintechs, banks, and domestic and global brokers. Present in CDC for action and improvementsRequired Skills & Experience:16 to 23 years of relevant experience Domain knowledge: Online broking, trading platforms, fintech. CX skills: Journey mapping, design thinking, service recovery. Tech orientation: Familiarity with app analytics, CRM, chatbots, AI-driven CX tools.
-
Head of customer experience
3 weeks ago
New Delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
-
Head of customer experience
3 weeks ago
New Delhi, India Luxury Personified Full timeRole Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The...
-
Head of Customer Experience
3 weeks ago
New Delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
-
Head of Customer Experience
3 weeks ago
New Delhi, India Luxury Personified Full timeRole Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
-
Head of Customer Experience
3 weeks ago
New Delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
-
Head of Customer Experience
3 weeks ago
New Delhi, India Luxury Personified Full timeRole Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
-
Area Sales Manager
2 weeks ago
New Delhi, India LEAD Group Full timeABOUT US: LEAD Group was founded in 2012 in Mumbai. Our mission is to empower India by making an excellent education affordable and accessible to every child. We do this through providing an integrated education system to K12 schools, that brings together world-class curriculum and pedagogy, developed after years of research and analysis of successful school...
-
Area Sales Manager
1 week ago
New Delhi, India LEAD Group Full timeABOUT US:LEAD Group was founded in 2012 in Mumbai. Our mission is to empower India by making an excellent education affordable and accessible to every child. We do this through providing an integrated education system to K12 schools, that brings together world-class curriculum and pedagogy, developed after years of research and analysis of successful school...
-
Area Sales Manager
3 weeks ago
New Delhi, India LEAD Group Full timeABOUT US:LEAD Group was founded in 2012 in Mumbai. Our mission is to empower India by making an excellent education affordable and accessible to every child. We do this through providing an integrated education system to K12 schools, that brings together world-class curriculum and pedagogy, developed after years of research and analysis of successful school...
-
Head of Customer Experience
4 weeks ago
New Delhi, India Luxury Personified Full timeRole Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The...
