Linux - Administration
2 days ago
Skills : Linux Administration
Experience : 3 - 5 yrs
Location : Pune, Bangalore
Shift : 24/7 Support Rotational
Job Description:
Roles and Responsibilities
- Good understanding and experience on Incident Management Problem Management Change Management
- Good experience in Incident management
- Experience on handling Majority incidents P1 P2
- Good communication skills oral and written to handling the major incidents and send communications as per the agree procedure
- Flexibility to work with team members in other time zone for resolution of issues
- Manage Critical Situations with the goal of reducing outage time and delivering world class service to our clients
- Serve as the primary point of contact for clients during client outages in coordination and with support of ServiceClient Managers
- Manage all Critical Situation event communications
- Establish and manage bridge calls
- Create business appropriate communications and update in a timely and consistent manner
- Post Service Restoration Management
- Drive the Root Cause Analysis RCA and help the organization apply these learnings to avoid having other clients experience a similar critical situation in the future
Tools
- Operating System Linux Windows
- Cloud Operations Basic Azure
- Account Management Tools Basics of Active Directory and O365
- Scripting Basic of PowerShell
- Ticketing and Management Remedyforce
- Team Collaboration MS Teams
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