Linux - Administration

2 days ago


Bengaluru, India LTIMindtree Full time

Skills : Linux Administration

Experience : 3 - 5 yrs

Location : Pune, Bangalore

Shift : 24/7 Support Rotational


Job Description:

Roles and Responsibilities

  • Good understanding and experience on Incident Management Problem Management Change Management
  • Good experience in Incident management
  • Experience on handling Majority incidents P1 P2
  • Good communication skills oral and written to handling the major incidents and send communications as per the agree procedure
  • Flexibility to work with team members in other time zone for resolution of issues
  • Manage Critical Situations with the goal of reducing outage time and delivering world class service to our clients
  • Serve as the primary point of contact for clients during client outages in coordination and with support of ServiceClient Managers
  • Manage all Critical Situation event communications
  • Establish and manage bridge calls
  • Create business appropriate communications and update in a timely and consistent manner
  • Post Service Restoration Management
  • Drive the Root Cause Analysis RCA and help the organization apply these learnings to avoid having other clients experience a similar critical situation in the future

Tools

  • Operating System Linux Windows
  • Cloud Operations Basic Azure
  • Account Management Tools Basics of Active Directory and O365
  • Scripting Basic of PowerShell
  • Ticketing and Management Remedyforce
  • Team Collaboration MS Teams


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