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Technical Support Specialist

2 months ago

Aurangabad, India Infogain Full time

LANGUAGE PROFICIENCY: Thai


LOCATION: Gurgaon/ Noida/ Mumbai/ Pune/ Bangalore


Job Role: We are looking for a person who is customer centric and highly focused on providing our customers with a great experience. You would need to provide application support for cloud-based software and engage with our customers via various communication channels in Thai and English languages.


Responsibilities:

  • Develop a thorough understanding of the product(s) to respond to customer queries and investigate issues in Thai.
  • Provide application support relating to product functionality and systems configuration.
  • Respond to customer chats and calls in Thai, resolve issues and if the resolution takes time, raise a case in the CRM tool (Salesforce).
  • Acquire the ability to evaluate issue impact of the customer and resolve complex issues or escalate it to the next level.
  • Act as a liaison with the product support experts and customers to translate the issue and find a resolution.
  • Communicate effectively in spoken/ written Thai and English with our customers.
  • Recognize repetitive customer issues and provide feedback internally for improving the product(s).


Qualification:

  • Language fluency in Thai and English: Oral and Written.
  • 2-4 years’ experience in a technical support role.
  • Bachelor’s degree preferably in Computer science, Information Systems, or relevant work experience.
  • Strong analytical and troubleshooting skills.
  • Basic knowledge of and experience in SQL.