Client Services Executive

1 week ago

Palakkad, India Health Icons Club Full time

Client Success Manager (Remote – Full Time)🏢 Company: Health Icons ClubIndia’s #1 Holistic Healing Platform for Women with Endometriosis, PCOS, Thyroid & Infertility.🎯 Role Overview:We’re seeking a proactive, emotionally intelligent Client Success Manager who can own the client journey from onboarding to success for a cohort of ~50 clients. This is not a therapy, nutrition, or tech role — instead, you're the single-point-of-contact ensuring every client gets what they paid for, feels supported, and remains accountable across all touchpoints.You will track, coordinate, and nudge — not deliver the service.🔧 Key Responsibilities:✅ Client Relationship ManagementBecome the go-to person for your client group — tracking their journey, responding to their queries, and escalating issues to specialists.Ensure high retention, satisfaction, and referrals by proactively checking in and closing feedback loops.✅ Accountability & Progress NudgingMonitor weekly deliverables: diet, yoga, emotional sessions, shadow work, follow-ups.Message clients who are missing sessions or slow in implementation using WhatsApp, Telegram, or calls.✅ Coordination (NOT Execution)Book/assign sessions for dietitians, yoga coaches, emotional experts, etc.Track session attendance, missed appointments, and ensure rescheduling if needed.Maintain internal status sheets (you’ll get templates).✅ Escalation & ResolutionSpot any red flags (like no progress, confusion, dissatisfaction) and escalate to backend ops or specialists — don’t solve it yourself, just make sure it gets solved.✅ ReportingSend weekly updates to leadership on client statuses (who's progressing, who's stuck, who may churn).Flag “at-risk” clients early for retention campaigns.💡 Ideal Candidate:2–5 years of experience in client servicing, account management, or coordination roles.Strong communication skills (Hindi + English), especially via voice and text.Emotionally aware — you can detect when a woman is confused, low on hope, or in need of encouragement.NOT a coach — you’re a process-driven people person, not a service deliverer.Bonus if you've worked in healthcare, coaching, wellness, or women-centric brands.🧠 You’ll Thrive Here If:You love structure, reminders, nudges, and smooth delivery — without being the expert.You’re calm, proactive, and can own a group of 50 women without hand-holding.You’re growth-driven, stable, and excited to build India’s biggest women’s health movement.💼 Work Structure:Remote-first, with flexible timings.6-day week (but relaxed work culture — it's more about ownership than clocking hours).Tools: Google Sheets, Telegram, WhatsApp, Slack, GHL.💰 Compensation:₹18,000+ /month based on performance and experience.Performance-based bonuses on client success, retention, and referrals.Clear promotion path to Senior CSM or Delivery Head.

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