Information Technology Support Engineer

4 weeks ago

Chennai, India Metayb Full time

IT Support Engineer


Metayb is a digital transformation company on a mission to transform seamlessly by empowering organizations to navigate the vast landscape of the digital-first era. Within just one year of inception, we have grown into a close-knit family of 150+ employees, each possessing rich field expertise. Metayb focuses on fostering seamless customer experiences, enhancing operational efficiency & deriving actionable insights. By harnessing the power of emerging tech Metayb aims to be the unparalleled choice for global customers, delivering strategic goals effectively within a digital first ecosystem of value creation.

Our key areas of expertise lie in Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Dashboarding, Visualization, Finance and Supply Chain services. We strongly aspire to venture into IOT, AI/ML & Virtual Reality. Metayb endeavors to be best-in-class across digital solutions, infrastructure, and product engineering. Our prestigious clientele includes Tolaram, Kellogg Tolaram, Colgate Tolaram, Arla, Lucky Fibres, Dufil, Multipro, BHN and many more.

If you are passionate about digital transformation, seek to work with cutting-edge technologies, and wish to be part of a dynamic team dedicated to excellence, Metayb is the place for you

You will be responsible to

· Oversee and update assigned support service requests.

· Handle daily technical support activities on desktop support, data network and server management.

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

· Setup desktop computers and peripherals and test network connections.

· Install and test desktop software applications and internet browsers.

· Diagnose and troubleshoot technical issues, including account setup and network configuration.

· Ask customers targeted questions to quickly understand the root of the problem

· Introduce industry best practices in IT Support and Processes.

To succeed in this role, you will need a customer-first attitude, and enterprise mindset and the following capabilities:

· Hands-on experience with Windows/Linux environments.

· Test computers to ensure proper functioning of computer systems.

· Train end users on usage of computer hardware and software.

· Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.

· Adhere to IT policies as per corporate manuals and directives.

· Extend computer support for systems software and hardware.

· Interact with Employees on desktop problems and their resolution.

· Order or buy computer systems and liaise with purchase and supplies department.

· Maintain computer peripheral devices like printers and resolve associated problems.

· Properly escalate unresolved issues to appropriate internal teams

· Ensure all issues are properly logged

· Prepare accurate and timely reports

· Document technical knowledge in the form of notes and manuals


Requirements and skills:


  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

What’s on Offer?

Hybrid working opportunity enabling a good work-life balance with an enabling learning environment, international travel, collaborating with teams across geographies and benefit from best-in-class employee policies.

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