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Telecaller

2 months ago

Jabalpur, India Cognic Systems Full time

Job Description:

Cognic Systems Pvt. Ltd. is seeking a professional smart and presentable female telecaller to join our dynamic team. The ideal candidate will have excellent communication skills a persuasive attitude and the ability to handle multiple tasks efficiently.

Key Responsibilities:

  • Make outbound calls to potential and existing customers to inform them about our products and services.
  • Answer incoming calls from customers to resolve inquiries and provide information.
  • Maintain customer records by updating account information.
  • Handle customer complaints and provide appropriate solutions within the time limits.
  • Follow up on customer interactions and ensure high customer satisfaction.
  • Achieve monthly sales targets and contribute to the overall growth of the company.

Requirements:

  • Minimum 12 years of experience in telecalling or a similar role.
  • Excellent verbal communication skills in English and Hindi.
  • Professional and presentable appearance.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Basic computer knowledge and proficiency in MS Office.
  • Ability to work in a fastpaced environment and handle pressure.

Benefits:

  • Competitive salary with performancebased incentives.
  • Opportunities for career advancement and professional development.