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Windows Server Administrator

3 months ago

Delhi Division, India Petals Careers Full time

Job Description :


- Installation and configuration of Windows Server operating systems.


- Maintenance and optimization of server infrastructure for performance and reliability.


- Troubleshooting and resolution of server-related issues.


- Implementation of security measures and adherence to compliance standards.


- Collaboration with IT teams for system integration and technology upgrades.


- Proactive monitoring and management of server resources.


- Documentation of system configurations, processes, and procedures.


- System Availability and Uptime maintenance.


- Work as an owner of system architecture period schedule maintenance.


- Proficient in Business Continuity Infrastructure.


- Provide second-level support to the onsite team involve in providing First level support.


- Handle calls escalated by Level 1 support and make sure to involve next-level support (if required) to minimize the impact.


- Ensure all contractual SLA targets are met.


- Perform analysis of the incident/change/problem trend prepare Daily/weekly performance reports and submit them to customers.


- The candidate must ensure all deliverables are delivered on a predefined frequency to the customer.


- Organize regular training sessions for Customer's level 1 support staff and provide training to them at a predefined frequency.


- Regular meetings with Customers and ensure that all the feedbacks are recorded, and corrective/preventive measures are kept in place (if required).


- Keeping track of necessary documentation and records and making sure that they are updated on scheduled frequency.


- The candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by the customer that may impact our systems.


- Keeping track of the newly released patches/hotfixes of relevant application OEMs and implementing them at the site by following proper change management procedures.


- Coordination with network, ISP and other vendors in case of failure due to the unavailability of their services impacting system performance.


- Monitoring the overall performance of systems and highlighting if there are/are indicators impacting system performance.


- Ensure that all systems including servers and client workstations are updated with the latest antivirus.


- Perform failover activities for all systems to ensure that systems are redundant.


- Perform Windows/Linux patch updates on regular frequency as agreed by the customer.


- Perform application/database restoration activity on a regular frequency as agreed by the customer.


Requirements :


- Minimum 3-4 years in IT support.


- 3-year Diploma in Engineering or 4-year Full-time B. Tech or Bachelor in Computer Application or equivalent.


- Experience supporting various hardware and peripheral components in an on-site environment.


- Minimum 3 years experience working directly in a customer-facing environment.


- Excellent interpersonal skills are essential.


- Strong work ethic, result-oriented as well as excellent oral and written communication skills are required.


- Candidates having MCSE and CCNA certification will be preferred.


- Basic knowledge of Database and cloud applications

(ref:hirist.tech)