GUEST SERVICE AGENT

3 weeks ago

Prayagraj, India Solotel Full time
  • 50% discounts on Food & Beverage across Solotel's diverse portfolio of 28 venues
  • Great work life balance, plenty of hours up for grabs
  • Elite training, mentoring and career progression pathways

The Strand Hotel is where heritage charm meets contemporary hospitality. Nestled on the corner of William and Crown Streets, this four-storey destination blends the best of an Australian pub, a boutique hotel, and a vibrant rooftop bar.
  
Downstairs, our Public Bar offers cold beers, hearty pub fare, and live sport in a relaxed, welcoming setting. Upstairs, our rooftop brings a touch of the Mediterranean to the city, serving signature cocktails and share plates, with sweeping skyline views.
  
For those looking to stay a little longer, our boutique hotel offers 17 thoughtfully designed rooms, seamlessly combining old-world character with modern comfort. Whether our guests are stopping by for a drink, a meal, or a weekend away, The Strand is the perfect escape in the heart of Sydney.

We are on the hunt for experienced Guest Service Agents to drive guest experience across our Front Office Operations at The Strand. 

The Role

As a Guest Service Agent at The Strand, you’ll be the welcoming face of our hotel, ensuring every guest enjoys a smooth and memorable stay.

From check-in to check-out, you’ll handle reception, concierge requests, reservations, and general guest enquiries with warmth and professionalism. Working closely with housekeeping, F&B, and other departments, you’ll help deliver the fantastic experience The Strand  is known for.

If you have experience in boutique or reputable premium hotel brands and a genuine passion for hospitality, we’d love to hear from you. Our team is friendly, supportive, and values work–life balance making this a fantastic place to grow your career.

The Perks

  • Rotating rosters – 7am to 3pm or 3pm – 11pm
  • 50% F & B discounts across 28 businesses in the Solotel portfolio
  • State of the art training programs to get you where you want to go
  • Career progression
  • Access to our financial fitness partner Humanforce Thrive
  • Discounts to some of Australia’s biggest retailers
  • A culture that embraces work life balance

Our Story:
  
Founded in 1986, Solotel has been an integral backdrop for great food, beverage, entertainment, music, and positive energy. Currently 28 venues strong and growing in Sydney and Brisbane, Solotel is a family of venues where we live our values of enabling growth, creating unity, and cultivating creativity.
  
At Solotel, we foster a diverse and inclusive culture in everything we do. We encourage applications from people of all ages, cultures (including First Nations Peoples), abilities, sexual orientation and gender identities.

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