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Team Lead
1 week ago
Location: Mohali
Budget: Upto 6 LPA
Role Overview:
We are seeking an experienced and detail-oriented Team Lead to oversee our North American E-commerce team. The ideal candidate will have at least 1+ years of experience as a team lead and a minimum of 3 years in International Voice. This role requires strong leadership skills, deep knowledge of regulatory requirements, and the ability to manage a team effectively.
Key Responsibilities:
- Lead and manage a team.
- Ensure compliance with all regulatory requirements and internal policies related to KYC/AML and Voice - International.
- Monitor team performance and productivity, providing coaching and guidance to achieve departmental goals.
- Conduct regular training sessions for team members to keep them updated on regulatory changes and best practices.
- Collaborate with other departments such as Compliance, Risk Management, and Legal to resolve complex issues and implement process improvements.
- Prepare and present reports on team performance, operational metrics, and compliance issues to senior management.
- Stay informed about industry trends.
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