Business Analyst

3 days ago

Bengaluru, Karnataka, India YASH Technologies Full time

Responsibilities :


Job Description for Salesforce Business Analyst :

- Partner with functional experts from across the business to build requirements/user stories.

- Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform.

- Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities.

- Make recommendations on improvements to the user experience and increase system adoption.

- Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team.

- Experience in troubleshooting issues related to project functionality, data, or system performance.

- Generating reports and dashboards to track key performance indicators (KPIs) and provide data-driven insights.

- Creating custom fields, page layouts, reports, dashboards, and workflows.

- Partner with functional experts from across the business to build requirements/user stories.

- Clearly communicate release and functionality status, issues, risks, :

- The candidate must have at least 6+ years of experience as a Salesforce Business Analyst.

- Must have worked at least in Sales Cloud and Service Cloud.

- Planning and overseeing Salesforce projects to ensure they're completed on time and within budget.

- Must have hands-on experience in Administration and Configuration skills in Salesforce.

- Should be good at analysing and eliciting requirements, business case definition, requirement writing, requirement review, wireframing, problem solving.

- Need to understand Agile, Jira and Confluence.

- Have Salesforce certifications is a plus.

- Should understand these Salesforce technical skills.

- Reports and dashboards.

- CRM.

- Platform.

- Sales Cloud.

- Service Cloud.

(ref:hirist.tech)

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