Support Engineer
4 weeks ago
We are seeking a Support Engineer with 5+ years of experience to Join our team and provide expert Tier 3 support for SharePoint, PowerApps, and Microsoft Teams.
Also engage in complex troubleshooting, incident resolution, and optimization of these Microsoft 365 technologies.
About thinkbridge :
- thinkbridge is how growth-stage companies can finally turn into tech disruptors.
- They get a new way there - with world-class technology strategy, development, maintenance, and data science all in one place.
- But solving technology problems like these involves a lot more than code.
- That's why we encourage think'ers to spend 80% of their time thinking through solutions and 20% coding them.
- With an average client tenure of 4+ years, you won't be hopping from project to project here - unless you want to.
- So, you really can get to know your clients and understand their challenges on a deeper level.
- At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning.
- Or even transition to a completely different role in the organization.
- It's all about challenging yourself while you challenge small thinking.
Thinkbridge is a place where you can :
- Think bigger - because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
- Move faster - because you'll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
- Go further - because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
- Thinkbridge.there's a new way there.
What is expected of you?
As part of the job, you will be required to :
- Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams.
- Investigate service outages, performance issues, and integration problems using diagnostic tools.
- Conduct deep troubleshooting with logs and analytics to find root causes.
- Collaborate with Microsoft Support for swift issue resolution.
- Administer SharePoint, focusing on site collections, permissions, and workflows.
- Support PowerApps, including app performance tuning and security configuration.
- Manage Teams issues, from call quality to governance and compliance.
- Document and maintain records of incidents and solutions for future reference.
- Participate in post-mortem reviews to improve service delivery.
- Work with IT teams and stakeholders to enhance user experience.
- Provide timely updates during incident resolution processes.
- If your beliefs resonate with these, you are looking at the right place.
- Accountability - Finish what you started.
- Communication - Context-aware, pro-active and clean communication.
- Outcome - High throughput.
- Quality - High-quality work and consistency.
- Ownership - Go beyond.
Requirements :
Must-Have :
- 5+ years experience in technical support for Microsoft 365.
- Bachelor's degree in Computer Science or related field.
- Expert in SharePoint, PowerApps, and Microsoft Teams.
- Proficient in PowerShell scripting for Microsoft 365.
- Strong knowledge of Microsoft 365 security and compliance.
Our Flagship Policies and Benefits : Remote First.
Working hours : 10.30 PM IST -7 : 30 PM IST.
- No loss of pay for pre-approved leaves.
- Family Insurance.
- Renewable Contract.
Exp : 5-7 Years
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