People Operations Lead

About the Job:

As our People Operations Lead, you will play a critical role in enabling global hiring, optimizing HR processes, ensuring compliance, and enhancing the employee experience. You will drive automation, improve HR system efficiencies, and support global expansion initiatives. This role is highly strategic and operational, requiring a balance of hands-on execution and long-term planning to support business growth and workforce alignment.

This role will be the only team member 100% dedicated to People Operations meaning they must be comfortable owning all aspects of the work and operating with high autonomy. Prior People Operations experience for a USA team and at least one other global market is required, while prior experience working in the US is preferred. Strong candidates should also have experience working at a startup and within a small People Operations/Human Resources team.

Based in our Bengaluru office, this role will report to our Chief of Staff, who is based in our New York City headquarters.

This role requires working 5 hours that significantly overlap with Eastern Standard Time. It follows a hybrid work model based out of our Bengaluru, India office.

What Youll Do:

Enable Global Hiring in Key Markets

- Implement competitive and compliant employment models for global markets (India, Singapore, Saudi Arabia) by establishing EoR models, designing compensation and benefits and ensuring compliance with local regulations.

- Convert Agents of Record (AoRs) to Employees of Record (EoRs) and work with legal to issue equity as required.

Optimize HR Operations & Process Automation

- Implement a new PEO/benefits approach to minimize operational cost of managing HR in the USA, and make sure we have an operationally simple and competitive offering in global markets

- Streamline onboarding and offboarding by increasing automation and improving self-service functionality.

- Manage one off current and former employee questions/needs e.g. parental leave management, questions on cobra etc

- Manage all People Platforms including UKG, Carta, Maven, Forma, Lattice and others

- Oversee HR system updates, ensuring team and role changes are accurately reflected.

- Ensure compliance in all regions e.g. employee handbook, local regulations

Manage Global Total Rewards

- Oversee management of our compensation approach including cash compensation and equity ensuring a competitive, financially responsible, equitable and operationally simple approach for global team members

- Implement competitive and cost efficient global benefits offering

Drive People Experience & Talent Development Initiatives

- Oversee performance management including promotion processes and run engagement surveys

- Adhoc support for people related initiatives e.g. ways of working

Who You Are:

Action Oriented: You readily take action on new opportunities with a sense of urgency, high energy, and enthusiasm. You display a can-do attitude, and step up to handle tough issues.

Resourcefulness: You marshal resources (people, funding, material, support) to get things done, and understand how to orchestrate multiple activities simultaneously to accomplish a goal. You get the most out of limited resources, and apply your knowledge of internal structures, processes and culture to resourcing efforts.

Manages Ambiguity: You deal comfortably with the uncertainty of change, and are calm and productive, even when things are up in the air.

Technology Innovator: You have a track record of proactively leveraging AI and other emerging technology tools to create extraordinary productivity and impact within your role. You have built systems and workflows for yourself more sophisticated than basic ChatGPT/LLM usage and are constantly experimenting with new ways to use technology to disrupt yourself.