Senior Software Engineer

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What’s the role

As a Senior Software Engineer – Full Stack, you will play a key role within Shell’s Customer Operations & Service Operations Management (SOM) team, supporting customer fulfilment across B2B and B2C operations in over 30 markets and 15+ languages. This role contributes to Shell’s customer journey – from initial contact to order placement and delivery – by enabling seamless digital experiences and touchless ordering through scalable, cloud-based solutions. Working within a global team that processes millions of transactions annually, the engineer will help deliver innovative, human-centered digital products using Agile methodologies. The position emphasizes automation, anomaly detection, and operational excellence, aligning with Shell’s ambition to be the Digital Service Partner of Choice through customer-centricity, AIOps, and performance-driven engineering.

What you’ll be doing

• Ensure the performance, responsiveness, and availability of applications.

• Proactively identify, troubleshoot, and escalate issues in real-time, collaborating with end-users and internal experts to minimize business impact.

• Maintain high standards of code quality, organization, and automation.

• Collaborate with cross-functional teams to perform operational tasks and support application lifecycle management.

• Operate and manage systems at scale, prioritizing availability and resiliency.

• Support product development by delivering new features to production with a focus on quality and uptime.

• Conduct deep incident analysis to identify and resolve root causes.

• Participate in on-call rotations and provide timely issue resolution.

• Coach and mentor fellow Software Engineers within the team.

What you bring

• 9–12 years of experience in Full Stack Development within corporate IT Operations.

• At least 5 years of hands-on experience with backend technologies such as Node.js (TypeScript), GoLang, and GraphQL.

• 5 years of proficiency in frontend technologies including React and Swift.

• Experience with database technologies such as PostgreSQL, CosmosDB, and MSSQL.

• Skilled in building data-rich JavaScript/HTML/CSS applications.

• Strong experience in containerization and cloud technologies: Docker, Kubernetes, and Microsoft Azure/AWS, GitHub, Terraform, Jenkins, CircleCI, SonarQube, and EFK Stack

• Solid foundation in Computer Science fundamentals including data structures, algorithms, object-oriented design, and systems architecture.

• Excellent analytical, problem-solving, coding, testing, and automation skills  

• Passion for improving performance, accessibility, and reliability.

• Knowledge of DevOps practices and Continuous Integration/Continuous Deployment pipelines.

• Experience in IT application support, ITIL processes, and IT service management.

• Ability to navigate conflict and ambiguity effectively.

• Good understanding of large-scale distributed systems in practice, including multi-tier architectures, application security, monitoring, and storage systems.

• Proven track record of delivering results against stretch targets.

• Strong stakeholder management, interpersonal, communication, and negotiation skills.

• Demonstrated ability to drive delivery excellence in a matrix organization through influence and collaboration.

• Ability to operate in a virtual cross-cultural environment.

• Willingness to take periodic calls outside working hours to support global operations.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.

• Continuously grow the transferable skills you need to get ahead.

• Work at the forefront of technology, trends, and practices.

• Collaborate with experienced colleagues with unique expertise.

• Achieve your balance in a value-led culture that encourages you to be the best version of yourself.

• Benefit from flexible working hours, and the possibility of remote/mobile working.

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.

• Take advantage of paid parental leave, including for non-birthing parents.

• Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

• Grow as you progress through diverse career opportunities in national and

• international teams.

• Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, .

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Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.