Business Excellence Manager

3 weeks ago

Hyderabad, India Zeta Global Full time

Business Excellence Manager

The Business Excellence Manager is responsible for driving continuous improvement initiatives, optimizing processes, and fostering a culture of operational excellence across the organization. The ideal candidate will have strong analytical and project management skills, and the ability to influence cross-functional teams to achieve strategic goals.


Primary Job Responsibilities:

Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment. Build and deliver Operational/Delivery Excellence training and coach on Enterprise Operations principles. Assist organization in the creation, monitoring, measurement and analysis of standardized processes. Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles. Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings. Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis. Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization. Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. Communicate to key management stakeholders on salient quality issues and business opportunities. Lean Methodologies: Value Stream Mapping, Continuous Improvement. Agile Expertise: Scrum, Kanban, Agile transformation leadership. Responsible for driving Operational Excellence which includes Process Improvement, Process Design, Reengineering, Change Management, Project Management, Organizational Structuring and project management, Operational Audits. Analyze and bridge the gaps between existing and new processes; created process models, flow charts, data flow diagrams, business interaction flows and Use Cases. Working with operational teams to establish standards – procedures and systems. Data Analysis: Perform advanced statistical analysis to identify root causes of process issues and measure improvements. Should have good understanding of tools such as regression analysis, hypothesis testing, control charts etc. Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization. Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements. Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation. 

Education, Work Experience, & Knowledge:

12+ years of experience in similar industry. Advanced proficiency in Excel and PowerPoint, including the ability to build and automate macros. Experience with PowerBI or Tableau for data visualization and reporting. Specific experience with JIRA is a plus. Experience effectively visualizing operationally-focused data to tell a story. Strong verbal and written communication skills.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

  • Business Excellence Manager

    2 weeks ago

    Hyderabad, India Latinem Private Limited Full time

    About Us:Latinem India – Global Capability Centre Latinem is a high-performance Global Capability Centre (GCC) delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia, the leading developer in the Middle East.Driven by excellence and innovation, Latinem is more than...

  • Business Excellence Manager

    2 weeks ago

    Hyderabad, India Latinem Private Limited Full time

    About Us: Latinem India – Global Capability Centre Latinem is a high-performance Global Capability Centre (GCC) delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia, the leading developer in the Middle East. Driven by excellence and innovation, Latinem is more than...

  • Business Excellence Manager

    3 weeks ago

    Hyderabad, India Latinem Private Limited Full time

    About Us: Latinem India – Global Capability Centre Latinem is a high-performance Global Capability Centre (GCC) delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia, the leading developer in the Middle East. Driven by excellence and innovation, Latinem is more than...

  • Business Excellence Manager

    4 weeks ago

    Hyderabad, India Latinem Private Limited Full time

    About Us:Latinem India – Global Capability Centre Latinem is a high-performance Global Capability Centre (GCC) delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia, the leading developer in the Middle East.Driven by excellence and innovation, Latinem is more than...

  • Business Excellence Manager

    4 days ago

    Hyderabad, Telangana, India Sitaram Spinners Full time ₹ 1,20,00,000 - ₹ 3,00,00,000 per year

    Hi,we are hiring for our Sitaram Spinners Pvt Ltd- plant locationRole ObjectiveDrive Business Excellence initiatives across the plant through systematic implementation of lean, quality, and cost optimization practices. Ensure measurable improvements in productivity, cost efficiency, quality consistency, and overall operational excellence.Key...

  • Business Development Executive

    1 week ago

    Hyderabad, Telangana, India Hiring Manager Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    SKILLSSalesfield salesB2BCommunication SkillsNegotiation SkillsBusiness DevelopmentArea salesb2b salesbusiness developmentfield salesregional salesterritory salesJOB DESCRIPTIONAbout the Company: is a Y-Combinator-backed, fast-growing healthcare technology company revolutionizing healthcare access in India. Based in Gurugram and proudly backed by YC and top...

  • Social Media Manager

    1 week ago

    Hyderabad, Telangana, India Hiring Manager Full time ₹ 3,58,496 - ₹ 5,69,232 per year

    SKILLSCommunication SkillsSocial media planningClient handlingAccount ManagerClient Engagementcontent writingpostingsSocial MediaSocial Media ManagerSocial media specialistJOB DESCRIPTIONJob descriptionCompany DescriptionDigital Mojo is a digital marketing agency located in Banjara Hills. We have beendelivering relentless value to businesses since 2012...

  • Manager Business Process Excellence

    2 days ago

    Hyderabad, Telangana, India Nxtwave Disruptive Technologies Full time

    Manager Business Process Excellence & AssuranceRole PurposeTo lead NxtWave's Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained...

  • Business Excellence Manager

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Latinem Private Limited Full time

    About Us:Latinem India – Global Capability Centre Latinem is a high-performance Global Capability Centre (GCC) delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia, the leading developer in the Middle East.Driven by excellence and innovation, Latinem is more than...

  • Urgent! Business Excellence Manager

    4 weeks ago

    Hyderabad, India Latinem Private Limited Full time

    About Us: Latinem India – Global Capability Centre Latinem is a high-performance Global Capability Centre (GCC) delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia, the leading developer in the Middle East. Driven by excellence and innovation, Latinem is more than...