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Presales Solutions Architect

1 month ago

Bangalore Division, India Career Soft Solutions Pvt. Ltd. Full time

Skillset : Presales Solutions Architect Experience : 15 - 20 Years Job Location : Bangalore / Hyderabad / Chennai / Pune / Mumbai / Delhi / NCR Job Description : Solution Design: Develop end-to-end managed services solutions for mid to large-sized enterprises, ensuring alignment with client requirements and industry standards. Technical Expertise: Provide expertise in service areas of Data Centre (Server, Storage, Virtualization, Backup), Network, Security, End User Management, and Mobility services deployed/planned for the Customer. FTE Estimation: Accurately estimate Full-Time Equivalent (FTE) resources needed for implementation and ongoing managed services across various technical areas as above. Delivery Models: Design solutions for on-premises, remote, and hybrid delivery models, ensuring adherence to standard Key Result Areas (KRAs) and Key Performance Indicators (KPIs). Service Management: Solution to Implement and manage service management frameworks such as ITIL/ITSM, ensuring best practices are followed. Tool Proficiency: Understanding of utilization and integration of tools like ServiceNow, BMC, ManageEngine, SolarWinds, and emerging technologies such as AI/ML and Automation in managed services contexts. Client Interaction: Engage with clients to understand their needs, present solutions, and ensure customer satisfaction. Commercial Acumen: Develop and manage commercial and costing models for managed services solutions. Required Skills and Experience : Experience: 15+ years of experience in managed services solutioning for large and complex requirements. Technical Skills: In-depth knowledge of Data Centre, Network, Security, End User Management, and Mobility. Frameworks: Proficiency in ITIL and other service management frameworks. Tools: Moderate to high-level understanding of tools like ServiceNow, BMC, ManageEngine, SolarWinds, and familiarity with AI/ML and Automation technologies. Communication: Excellent oral and written communication skills, with strong articulation and customer-facing abilities. Commercial Skills: Strong commercial and costing acumen. Industry Knowledge: Experience in Banking, Manufacturing, Retail, and Healthcare industries. Project Management: Strong project management skills with the ability to lead and manage large-scale projects. Problem-Solving: Excellent problem-solving skills with a strategic mindset. Regards, Bala