CCAIP Admin

3 months ago

Bengaluru, India BCE Global Tech Full time

CCAIP Administrator

Location: Bangalore

Job Type and Work Profile: Permanent Full Time | Work Profile- Hybrid (

Years of Exp: 5-8 Years

About the role

A crucial aspect of this role is to perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform.

Managing Functions and Reporting with CCAIP.

Key Responsibilities

  • Perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform
  • Managing Functions and Reporting with CCAIP.
  • Google Contact Centre AI Platform (CCAIP) administrator is responsible for managing and maintaining an organization's CCAIP infrastructure.
  • Their work includes setting up and configuring cloud-based resources, monitoring and troubleshooting issues, managing access and security, and optimizing performance.
  • They also work with different teams and stakeholders to ensure that the CCAIP infrastructure | configuration meets the requirements of the organization.
  • A GCP administrator is responsible for setting up and maintaining networks, security, and access control, as well as troubleshooting and resolving issues related to the GCP infrastructure. They also work with development teams to integrate GCP services with existing systems and applications, and ensure that the GCP infrastructure is properly configured to meet compliance and regulatory requirements."

Technology skills

(Mandatory)

  • Understanding of core CCAIP core features, functionality, reporting, and configuration.
  • Proven experience in managing a production environment at scale in a cloud environment
  • Experience in Conversational AI, telecommunications, networking, or contact centers.
  • Fast learner, passionate about using new technologies, and a people person;
  • Ability to participate in off-hours production incidents and provide solutions to critical issues that arise.
  • Orchestrate the integration of sophisticated telephony and digital chat systems, contributing to a stable communication infrastructure.

Required qualifications to be successful in this role

  • Google GCP, CCAI and CCAIP experience
  • Skillfully identify the main and secondary tasks
  • Google GCP, CCAI and CCAIP expeience
  • Strong team-oriented interpersonal skills with the ability to effectively interface with a wide variety of stakeholders.
  • Excellent written and oral communications skills, with the ability to convey complex concepts to both technical and non-technical audiences.

Who are we

At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications. This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go.

Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas.

If you are passionate about technology and eager to make a difference, we want to hear from you Apply now to join our dynamic team in Bengaluru.

What we offer

  • Competitive salaries and comprehensive health benefits
  • Flexible work hours and remote work options
  • Professional development and training opportunities
  • A supportive and inclusive work environment