Tata Tele Business Services

2 days ago

Navi Mumbai, India Tata Tele Business Services Full time

Key Responsibilities:Business & Performance Management:- Own overall performance, revenue, cost, and operational KPIs for the assigned cluster- Drive achievement of targets related to growth, service delivery, and customer satisfaction- Monitor and analyze performance metrics and implement corrective actions where requiredOperations & Execution:- Ensure smooth day-to-day operations across all locations within the cluster- Standardize processes and enforce adherence to organizational policies and SOPs- Drive operational efficiency, quality, and compliance across the clusterTeam Leadership & Development:- Lead, mentor, and develop cluster-level managers and teams- Build a high-performance culture focused on accountability and continuous improvement- Support talent development, succession planning, and capability buildingStakeholder Management:- Act as the primary escalation point for major operational or customer issues within the cluster- Collaborate with central teams (Sales, HR, Finance, IT, Supply Chain, etc.)- Build strong relationships with key customers, partners, and external stakeholdersStrategic Initiatives:- Execute regional and organizational initiatives at the cluster level- Identify opportunities for expansion, optimization, and innovation within the cluster- Support business planning, forecasting, and budgeting activitiesRequired Skills & Qualifications:- 8-15 years of experience in operations, sales, service delivery, or regional management- Proven experience managing multi-location or multi-account operations- Strong leadership, people management, and stakeholder engagement skills- Excellent analytical, decision-making, and problem-solving abilities- Strong communication and presentation skillsPreferred Qualifications:- Bachelor's or Master's degree in Management, Engineering, or related field- Experience in telecom, BFSI, retail, logistics, or services industries (as applicable)- Exposure to P&L ownership and regional business managementWhy Join Us:Leadership role with significant regional impactOpportunity to manage diverse teams and drive business growthCollaborative, performance-driven work culture (ref:iimjobs.com)

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