Information Technology Support Manager
2 days ago
Job Description – Project Manager (IT Application Operations) / IT Support ManagerRole OverviewWe are seeking a highly skilled Manager with experience in IT Application Operations and Support Modernization to lead a strategic engagement for one of our premium customers. The role involves planning, coordinating, and executing modernization initiatives across application support (L1/L2), infrastructure, and integration layers. The PM will serve as the bridge between customer stakeholders, support teams, and vendors to ensure smooth operations and continuous improvement.Key Responsibilities- Program Management & Governance - Lead the end-to-end execution of the IT Application Operations modernization initiative. - Establish governance frameworks, define KPIs/SLAs, and track performance of support teams. - Drive adoption of standard operating procedures (SOPs), playbooks, and escalation models. - Operations Management - Oversee daily support operations for critical applications (using Advanced design tools, digital web and desktop application hosted on-prem/on-cloud). - Ensure robust incident, problem, and change management processes are followed. - Monitor recurring issues, perform root cause analysis, and ensure preventive actions. - Stakeholder & Customer Engagement - Act as the primary point of contact for customer stakeholders (engineering, IT, business teams). - Manage communication between internal L1/L2 support teams, infra teams, and tool vendors (Support central, Rally etc., MS Teams). - Modernization & Continuous Improvement - Identify and implement automation opportunities (monitoring, ticket triage, knowledge base). - Streamline support through knowledge management, self-service portals, and AI-assisted tools. - Introduce dashboards/metrics for proactive monitoring and executive reporting. - Benchmark current support model and implement best practices for IT Ops maturity. - Team Leadership - Coordinate cross-functional support teams (L1, L2, Infra, Security, Vendor). - Mentor support leads and ensure teams are aligned to modernization goals. - Drive resource planning, training needs assessment, and capability uplift.Required Skills & Experience- 10+ years of IT experience with at least 5+ years in IT Application Operations / Application Support management. - Strong project/program management background with proven ability to drive modernization or transformation projects. - Familiarity with enterprise application operations. - Experience in incident, problem, and change management frameworks (ITIL/ITSM). - Exposure to infrastructure operations (servers, storage, license servers) and application monitoring tools. - Strong understanding of integration challenges (APIs, ERP/PLM connectivity, data workflows). - Experience working with aerospace, manufacturing, or engineering domains is highly desirable. - Excellent stakeholder management, communication, and vendor coordination skills. - Ability to analyze support data and drive continuous improvements with measurable outcomes.Nice to Have- Background in DevOps/SRE practices applied to IT Ops modernization. - Experience implementing automation in application support (AI/ML ticket classification, chatbots, RPA). - Familiarity with regulatory and compliance frameworks (ITAR, FAA, EASA).Education & Certifications- Bachelor’s degree in Computer Science, Engineering, related field, or sufficient experience in executing such engagements. - PMP, PRINCE2, or SAFe Agile certification preferred. - ITIL certification (Foundation or higher) strongly preferred.
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Information Technology Support Specialist
2 days ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information technology support specialist
3 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
2 days ago
new delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
2 weeks ago
New Delhi, India Resecurity Full timeCompany DescriptionResecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide.Role DescriptionThis is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
3 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology...
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Information Technology Support Specialist
3 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
2 weeks ago
new delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology...
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Information Technology Support Specialist
3 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
3 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
3 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
