Microsoft Dynamics

4 weeks ago

New Delhi, India WaferWire Cloud Technologies Full time

Job Title: D365 CE - Support ConsultantJob Location: Hyderabad, India Shifts: Rotational Shifts Worksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions throughMicrosoft's technology stack.Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).Job Summary:We are seeking a detail-oriented and proactiveD365 CE Application Support Consultantto support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus onfunctional issue resolution,user support, andsystem configurationto ensure smooth business operations.Key Responsibilities: Act as L2/L3 support forfunctional and application-related issuesin Dynamics 365 CE. Provide application support for modules likeSales,Customer Service,Marketing, orField Service. Troubleshoot business process issues and resolve functional tickets raised by end-users. Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules). Assist inUAT,release validation, anddocumentationof fixes or enhancements. Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues. Conduct training sessions or create user guides for new features or process changes. Communicate with stakeholders, business analysts, and end users to capture functional requirements. Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.Required Skills: 0 to 2 years/Freshers of hands-on experience withDynamics 365 CE functional support. Strong understanding ofCE modules(Sales, Service, etc.) and business processes. Familiarity with configuringforms, views, dashboards,security roles,queues, etc. Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows. Basic understanding ofPower Platformand its integration with Dynamics CE. Good communication skills to coordinate with business teams and technical staff.Preferred Skills (Good to Have): Microsoft certification:PL-200,MB-910,MB-210, or similar. Exposure toAzure DevOps, work item tracking, and release pipelines. Experience working in anITIL frameworkfor support ticket management. Familiarity withPower BI,Excel templates, orreporting toolsfor CE.

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