Lead Data Analyst

About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.Key Responsibilities:- Design and maintain integrated data assets using SQL, AWS Glue, and other technologies to support analytics across digital channels. - Build and monitor scalable data models that reflect customer experience performance and enable strategic decision-making. - Ensure data quality and integrity through proactive testing, anomaly detection, and automated monitoring processes. - Develop and govern dashboards in Tableau, Adobe Analytics, and Quantum Metric to support self-service analytics and performance visibility. - Partner with cross-functional teams to align datasets, define KPIs, and ensure a single source of truth across reporting tools. - Manage and optimize data infrastructure within EDW, including sandbox environments, production tables, and data refresh automation. - Support deep-dive analysis by writing complex SQL queries across diverse data sources (e.g., RPAD, PNR, Qualtrics). - Collaborate with IT and data engineering teams to onboard external data sources and stitch together customer journey data across channels. - Lead governance efforts around dashboard performance, data privacy, tagging fidelity, and event creation for digital analytics. - Drive training and adoption of analytics tools across product and insights teams. - Partner with business analysts on the Experience Insights team to define data structures and visualization requirements for advanced reporting. - Support new digital initiatives with analytical solutions and dashboard development.What You Need To Succeed (Minimum Qualifications)- Bachelor's degree in computer science, data science, or engineering - Minimum 6+ years of overall experience. - Experience as a tech lead with experience in mentorship and guidance, task planning and delegation, collaboration across teams, and technical communication - Expert in writing Advance / Complex SQL queries with strong experience in Python (NumPy & Pandas) and data processing tools such as AWS Glue or SAS , - Proficient with Tableau for advanced visualization & advanced Calculations - Understanding of dashboard creation in Adobe Analytics or Customer Journey Analytics - High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment. - Embraces diverse people, thinking, and stylesWhat Will Give You A Competitive Edge (Preferred Qualifications)- Advanced expertise in Tableau, including the ability to build highly functional, user-centric dashboards and engineer complex calculated metrics, parameters, and interactivity that enable users to explore data dynamically and derive actionable insights. - Advanced knowledge of AWS analytics toolkit (e.g., Redshift, Sagemaker, Lambda etc.) - Prior experience with Delta or other airline or Hospitality data a plus - Self-motivated and take pride in building great products for key stakeholders. - Resourceful in finding the data and tools you need to get the job done. - Not afraid to ask for help when you need it or help teammates when they need a boost. - Quantum Matrices