Lead ServiceNow Developer(Senior Role)

2 months ago

Hyderabad, India Providence India Full time

Summary:

The ServiceNow Lead Developer is responsible for leading the development team in creating and maintaining applications and modules on the ServiceNow platform. The lead developer will work closely with business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. They will also ensure the team adheres to best practices and agile methodologies to deliver high-quality code and documentation.

Responsibilities:

- Lead the design, development, testing, and deployment of applications and modules on the ServiceNow platform using best practices and agile methodologies.

- Collaborate with business stakeholders to gather, analyze, and validate requirements and provide solutions that align with the business goals and objectives.

- Oversee the troubleshooting and resolution of issues related to the performance, functionality, and security of the ServiceNow applications and modules and implement preventive measures to avoid future incidents.

- Provide technical leadership, guidance, and mentorship to the development team and conduct code reviews and quality assurance checks.

- Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into the existing and new solutions following the ServiceNow best practices and standards.

- Ensure comprehensive documentation of the design, development, testing, and deployment processes for ServiceNow applications and modules and maintain the configuration management and version control of the code and scripts.

- Provide strategic design, planning, implementation, and development support across the ServiceNow platform.

- Advise on the use of out-of-the-box functionality to achieve desired outcomes instead of resorting to customization and provide feedback to stakeholders regarding alternative options and approaches.

- Provide high-level estimations and guidance for the breakdown of work into features, epics, and stories, including identifying the need for technical spikes.

- Create working demos and prototypes as necessary prior to full deployment.

- Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.

- Ensure alignment of development activities with the overall business strategy and objectives.

Qualifications:

- A CSA (Certified System Administrator) and CAD (Certified Application Developer) certification from ServiceNow. Additional certifications such as Certified Implementation Specialist (CIS) are a plus.

- At least 7 years of experience in developing solutions on the ServiceNow platform with extensive exposure to different modules and applications.

- Proven experience in leading development teams and managing complex projects on the ServiceNow platform.

- Strong expertise in scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).

- Extensive experience developing forms, reports, dashboards, and complex workflows in the ITSM, ITOM, and ITAM applications.

- Advanced knowledge of User Interface design and User Experience concepts.

- Strong experience with Employee Center and Catalog development.

- Expert knowledge of ServiceNow scripting languages such as JavaScript, AngularJS, HTML, CSS, XML, and JSON.

- Exceptional communication skills and the ability to interact effectively with clients and stakeholders at all levels.

- A strong leadership mindset with the ability to inspire and motivate a development team.

- A collaborative approach with a willingness to share knowledge and learn from others

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