Senior Technical Specialist
1 month ago
Sr. Technical Support Specialist
JOB DESCRIPTION
OPENTEXT - THE INFORMATION COMPANY
Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather, store, and use information. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation. Be part of a winning team that leads the way in Enterprise Information Management.
Team: Software Development Lifecycle (SDLC) team
Within the Software Development Lifecycle (SDLC) support team your role will involve supporting a critical product suite integral to the smooth functioning of tools and platforms in customers’ software development processes. Our SDLC products cover the entire lifecycle from conception through to maintenance. The role includes resolving technical issues, assisting with installation, configuration, and usage of the SDLC suite including version control platforms, integrated development environments (IDEs), quality assurance and testing products and project and requirements management tools.
Position Overview:
Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.
Your Impact
Assisting customers with complex technical support enquiries via chat, phone, and email.
Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.
Incident management in adherence to the defined processes.
Documenting interactions with internal & external stakeholders using the CRM tool.
Collaborating with other teams while adhering to SLO’s and KPI’s.
Advanced troubleshooting on escalated cases.
Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.
Collaborating with various stakeholders to act as a trusted customer advocate.
Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions.
What you need to succeed
You enjoy learning new technologies and mentoring others.
You are passionate about resolving customer issues.
The ability to effectively communicate and interact with people.
Ability to navigate, and lead, difficult conversations with customers.
A quick learner who, follows processes and acts as a role model for others in the team.
A strong focus on continuous improvement and career progression.
A key team contributor, promoting a positive team environment and team skill development.
Experience & Education:
5+ years’ experience in a technical support environment.
Flexible to provide on-call / outside business support hours as, and when, needed.
A Science /Technology Engineering or Bachelor's degree preferred.
Strong analytical and critical thinking skills.
Strong verbal and written communication skills.
Proven experience working in a fluid environment that is ever growing and changing.
Ability to multi-task and prioritize work effectively.
Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.
Technical Skills:
Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions.
Excellent understanding of application lifecycle management (Software development lifecycle).
Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers.
Understanding of firewalls, proxies, load balancers and security certificates.
Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP.
Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context.
Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries.
Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues.
Familiarity with security concepts and practices such as server hardening, encryption and SSL.
- Nice to have skills.Performance testing: In-depth knowledge of test tools
- In-depth knowledge and hands-on experience with functional testing tools.
- Strong understanding of the applications under test, including their architecture, data flow, and user interface.
- Familiarity with mobile testing concepts and tools.
- Performance Testing Concepts
- Performance Monitoring Tools: New Relic, AppDynamics, or Dynatrace
- Load Testing Best Practices
-
Technical Support Specialist
3 days ago
Surat, Gujarat, India Eltropy Full timeJob OverviewWe are seeking an exceptional Technical Support Specialist to join our team. This role will be responsible for providing top-notch support to our customers, ensuring their technical needs are met, and helping us drive business growth.
-
Senior Cybersecurity Automation Specialist
4 weeks ago
Surat, Gujarat, India Adani Group Full timeWe are seeking a skilled Senior Cybersecurity Automation Specialist to join our team at Adani Group. This role will be responsible for designing, developing, and maintaining automation processes to enhance incident response and streamline security operations.As a Senior Cybersecurity Automation Specialist, you will have the opportunity to work closely with...
-
Senior Building Design Specialist
4 weeks ago
Surat, Gujarat, India Uppteam Full timeKey ResponsibilitiesWe are seeking an experienced Senior Building Design Specialist to join our Uppteam team. As a senior member of our design department, you will be responsible for providing expert guidance on design development and project coordination.Your key responsibilities will include:Leading the design development process, ensuring projects are...
-
Senior Health and Safety Specialist
3 days ago
Surat, Gujarat, India SYSTRA Full timeAt SYSTRA, we are inviting applications for the role of Senior Health and Safety Specialist to work on the prestigious GEC - Surat Metro Project.About the RoleWe are seeking a highly skilled individual to coordinate, implement, and maintain Health, Safety, and Environmental (HSE) activities.The successful candidate will support the lead HSE in implementing...
-
Senior Smart Metering Operations Specialist
1 month ago
Surat, Gujarat, India Iskraemeco Full timeJob Overview:We are seeking an experienced Senior Smart Metering Operations Specialist to manage our smart metering operations in Gandhinagar, Gujarat. As a key member of our team, you will be responsible for ensuring the smooth operation of our smart metering infrastructure, meter data management, and billing processes.Key Responsibilities:Manage smart...
-
Senior Software Quality Assurance Specialist
2 weeks ago
Surat, Gujarat, India Shivam Jewels Full timeShivam Jewels - SJ Intelligence IT Department offers an attractive salary of $65,000 to a skilled Senior Software Quality Assurance Specialist. Located in Surat, this role involves thorough software application testing.About the Role:The Senior QA Tester will be responsible for ensuring software functionality, identifying bugs, and reporting issues to the...
-
Senior Steel Production Specialist
4 weeks ago
Surat, Gujarat, India Taggd Full timeWe are currently seeking a highly skilled and experienced professional to lead our steel manufacturing operations in Hazira, Surat. As a Senior Steel Production Specialist, you will be responsible for overseeing the Blast Furnace process and ensuring its efficient operation.The ideal candidate will have a strong background in mechanical engineering, with...
-
Senior Ayurvedic Education Specialist
3 days ago
Surat, Gujarat, India P P SAVANI UNIVERSITY Full time**Company Overview:**P P SAVANI UNIVERSITY is a premier institution dedicated to providing quality education in the field of Ayurveda.**Job Description:**We are seeking a highly motivated and experienced Senior Ayurvedic Education Specialist to join our team. As a key member of our faculty, you will be responsible for delivering lectures, creating...
-
Senior Mechanical Maintenance Specialist
4 weeks ago
Surat, Gujarat, India Taggd Full timeJob SummaryWe are seeking a seasoned Senior Mechanical Maintenance Specialist to join our team at Taggd, handling spares planning and contracts for our steel manufacturing facility in Hazira, Surat. This is a unique opportunity to leverage your expertise in mechanical maintenance, spare parts management, and contract administration.About the RoleThis...
-
Senior Web Development Specialist
2 weeks ago
Surat, Gujarat, India Avinyaa Ed Tech Private Limited Full timeAbout Avinyaa EdtechAvinyaa Edtech is a pioneering company that harnesses innovative technology to revolutionize education. Our mission is to make learning more accessible, engaging, and effective for students and educators alike.Job OverviewWe are seeking an experienced Senior Web Development Specialist to join our dynamic team in Surat. The successful...
-
Technical Training Instructor
4 weeks ago
Surat, India Panacea Global Recruitment Consultancy Services Full timeJob Overview:- Role: Technical Instructor & Lab Recording Specialist- Location: Remote- Shift: Monday to Friday (10 AM - 7 PM), Saturday-Sunday (10 AM - 2 PM, 7 PM - 11 PM)- Workdays: 6 days a week (1 weekday off)- Experience: 1+ year in edtech IT organizations- Qualification: Graduate- Notice Period: 0-30 daysResponsibilities:- Recording Technical Lab...
-
Technical Sourcer
1 week ago
Surat, India Recruiting from Scratch Full timeSenior Technical Sourcer - India (Remote) Who is Recruiting From Scratch?At Recruiting from Scratch, we are on a mission to become the top technical recruiting agency. Our team operates 100% remotely, helping companies across the U.S. hire the best talent. We work with some of the most innovative companies backed by top-tier investors. As a senior technical...
-
Senior Civil Structural Engineer
4 weeks ago
Surat, India Petrofac Full timePetrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.We design, build, manage, and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit, regardless of race, nationality, religion, gender, age, sexual...
-
Data Management Specialist
5 days ago
Surat, India Stealth Startup Full timeAbout the Role:We are looking for a highly skilled Technical Data Governance/Management Specialist to design, implement, and maintain robust data governance frameworks and tools. This is a hands-on role that focuses on the technical aspects of data governance, including tool implementation, data quality monitoring, and integration with enterprise systems to...
-
Surat, Gujarat, India Eltropy Full timeWe are seeking an experienced Technical Support Specialist to lead our Tier 2 support team. The successful candidate will be responsible for collaborating with cross-functional teams, prioritizing issues, and driving fast fixes by Engineering.Key Responsibilities:Work closely with financial institutions' technology experts to troubleshoot and resolve...
-
IT Infrastructure Network Specialist
2 months ago
Surat, India TalentHawk Full timeRate - 120 Dollars Per DayRequired ImmediatelyCandidate should have their own limited companyJob Description:We are seeking a talented Global IT Network Infrastructure Specialist to join our clients team and support the IT Infrastructure Network organization. In this role, you will play a crucial part in driving LAN/WLAN Transformation, facilitating the...
-
Senior Software Development Lead
3 days ago
Surat, Gujarat, India Target Full timeAbout TargetAt Target, we strive to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. Our company has a timeless purpose and a proven strategy that sets us apart as one of America's leading retailers.We have more than 400,000 team members worldwide who come together from diverse backgrounds to drive...
-
Surat, Gujarat, India Sonani Industries Pvt Ltd Full timeJob DescriptionThe Technical Executive Assistant to Manager provides high-level administrative and technical support to the manager, ensuring smooth operations and efficient management of projects, meetings, and day-to-day tasks. This role combines traditional executive assistant duties with technical expertise, involving coordination of projects,...
-
Surat, Gujarat, India Sonani Industries Pvt Ltd Full timeOverviewSonani Industries Pvt Ltd seeks a highly skilled Technical Executive Assistant to Manager to provide top-notch administrative and technical support to our manager. As a key member of our team, you will play a vital role in ensuring smooth operations and efficient management of projects, meetings, and day-to-day tasks.Key...
-
Senior sales engineer
1 month ago
Surat, India Cass Associates Full timeCompany DescriptionOurs is a 30 year old company and basically into sales & service of medical equipment where we are the channel partners of Wipro GE Healthcare.Role DescriptionThis is a full-time on-site role for a Senior Sales Engineer at Cass Associates in Surat. The Senior Sales Engineer will be responsible for day-to-day sales activities, including...