Software Engineer

1 month ago


Bangalore Metropolitan Area, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

Skills

SAP Ariba P2P-1

Experience (Years)

1 (Min) - 6 (Max)


City : Bangalore


Description

Exp -1 to 3 Years

Skill - SQL Java Support or SAP Ariba

Work Loc- Bangalore (Work from Office)

Rotational shifts (24/7 Shift)


1+ yrs exp in SQL+JAVA support, U3 band, If SAP Ariba skilled resources are not available, they are still good to go with SQL+Java support resources with Support experience


Job Description

  • Overview The primary function of the Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the SAP Ariba applications.
  • The Technical Support Engineer delivers an exceptional customer experience by: ¿ Using knowledge of SQL and Java to troubleshoot and resolve issue
  • Focusing on customer service, including frequent, high quality communication Duties and Responsibilities
  • Provide direct technical assistance with customers via phone and email
  • Own and manage concurrent Service Requests in a ticketing system
  • Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution
  • Create internal/external content for SAP Ariba¿s User Community and internal knowledgebase
  • Collaborate with and develop strong working relationships with cross functional, global teams Liaise with customers and Product Engineering to identify, prioritize, and resolve reported system defects
  • Provide on call support during evenings and weekends as required by a rotational schedule Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released
  • Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
  • All other duties as assigned


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