Current jobs related to Service Team Lead - New Delhi - StaffAnchor Talent Solutions
-
Service Team Lead
3 weeks ago
New Delhi, India Ezone Security Solutions Pvt. Ltd. Full timeAbout Us: We atEzone, one of the Best Leading Security Solutions Companies in India,believe that people make an organization and more so in service-driven organizations. Having this in mind we have created infrastructure in such a way that we are as close as possible to attend to the client needs... Our team comprises of highly skillful and tech- savvy...
-
Service Team Lead
4 weeks ago
New Delhi, India Ezone Security Solutions Pvt. Ltd. Full timeAbout Us: We atEzone, one of the Best Leading Security Solutions Companies in India,believe that people make an organization and more so in service-driven organizations. Having this in mind we have created infrastructure in such a way that we are as close as possible to attend to the client needs... Our team comprises of highly skillful and tech- savvy...
-
Team Lead
7 days ago
New Delhi, India Melorra Full timeTeam Lead - Customer Service - is responsible for leading and managing the customer service team to deliver exceptional customer experiences in line with brand standards. This role involves supervising daily operations, coaching team members, resolving escalated customer issues, and ensuring service excellence across all customer touchpoints.Team Management-...
-
Team Lead
2 weeks ago
New Delhi, India Melorra Full timeTeam Lead - Customer Service - is responsible for leading and managing the customer service team to deliver exceptional customer experiences in line with brand standards. This role involves supervising daily operations, coaching team members, resolving escalated customer issues, and ensuring service excellence across all customer touchpoints .Team Management...
-
Customer Service Team Lead
3 weeks ago
New Delhi, India StaffAnchor Talent Solutions Full timeJob Title:Customer Service Team Lead Location:Ahmedabad (On-site) Employment Type:Full-time Salary:Fixed salary up to ₹55,000 per month Language Requirement:English, Hindi, Gujarati (mandatory) Hiring Partner:StaffAnchor Talent Solutions (for a client organization)Job Overview We are looking for an experiencedCustomer Service Team Leadto manage and support...
-
Service Desk Team Lead
2 weeks ago
New Delhi, India Stratacent Full timeJob Role: ServiceDesk Team Lead Experience: 8-15 Years Location: Gurugram Shift: 24*7Job Summary: Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause.Primary Roles...
-
Service Desk Team Lead
7 days ago
New Delhi, India Stratacent Full timeJob Role: ServiceDesk Team LeadExperience: 8-15 YearsLocation: GurugramShift: 24*7Job Summary:Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause.Primary Roles and...
-
Search Engine Optimization Team Lead
1 week ago
New Delhi, India SSSi Tutoring Service Full timeWe are looking for a highly skilled SEO Team Lead to drive the organic growth for our website. The ideal candidate will be an expert in technical SEO, website architecture, and algorithm updates, with the ability to lead a team and deliver measurable results within the first three months of engagement.💡 What You’ll DoDevelop and implement...
-
Search Engine Optimization Team Lead
1 week ago
new delhi, India SSSi Tutoring Service Full timeWe are looking for a highly skilled SEO Team Lead to drive the organic growth for our website. The ideal candidate will be an expert in technical SEO, website architecture, and algorithm updates, with the ability to lead a team and deliver measurable results within the first three months of engagement.💡 What You’ll DoDevelop and implement...
-
Search engine optimization team lead
1 week ago
New Delhi, India SSSi Tutoring Service Full timeWe are looking for a highly skilled SEO Team Lead to drive the organic growth for our website. The ideal candidate will be an expert in technical SEO, website architecture, and algorithm updates, with the ability to lead a team and deliver measurable results within the first three months of engagement.What You’ll DoDevelop and implement comprehensive...
Service Team Lead
1 month ago
Service Team Lead – Customer Support Location:Ahmedabad (On-site) Employment Type:Full-time Salary:Fixed salary up to INR 55,000 per month Language Requirement:Gujarati mandatory Hiring Partner:StaffAnchor Talent Solutions (on behalf of an esteemed client) Job Summary We are hiring a Service Team Lead to manage a customer support team handling service requests across voice and messaging channels. The role focuses on team supervision, escalation management, service quality, and operational performance in a customer-facing environment. Key ResponsibilitiesSupervise and support a team of Customer Service Associates Monitor daily team performance against defined service metrics Handle customer escalations related to accounts, payments, and service issues Conduct regular team meetings, one-on-one discussions, and performance reviews Ensure adherence to response time, resolution time, and quality standards Manage team attendance, shift planning, and workload distribution Review customer interactions for accuracy, empathy, and compliance Prepare basic performance reports and share improvement actions Coordinate with internal teams for issue resolution and process alignment Ensure compliance with company policies, privacy guidelines, and SOPs Required Qualifications4 to 7 years of experience in customer service Minimum 2 years of experience in a team lead or supervisory role Strong verbal and written communication skills Fluency in Gujarati is mandatory Experience handling customer escalations and conflict situations Working knowledge of Excel or Google Sheets Preferred QualificationsExperience in consumer-facing or internet-based companies Familiarity with CRM or ticketing tools such as Freshdesk, Zendesk, or similar Key Performance IndicatorsCustomer satisfaction scores Response and resolution timelines Escalation handling efficiency Quality audit scores Team productivity and attendance Work DetailsOn-site role based in Ahmedabad Rotational shifts may apply
