Sales Support Associate

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

You will have the opportunity to

Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such as Account/Territory Assignments User Administration e.g. activating new users and deactivating departing users in sales tools Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool) Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations Identify and qualify new accounts to support the team in managing territory bullpens globally Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets Collects, analyzes, and interprets data to identify trends, patterns, and generates insights Writing SQL queries to automate manual processes Create Sigma/Tableau dashboards Analyzing code segments regularly Working with internal customers across different time zones Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

Skills & Experience

Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools Able to handle and work with large volume of data Understanding of sales cycle and process & data segmentation Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros Must show process and business oriented mindset Must have critical thinking, attention to detail, problem solving and troubleshooting attitude Should have problem identification and articulation skills Experience - 3 yrs in SQL Strong Automation Skills with experience in SQL/BI Good Data warehouse knowledge Bachelor’s degree or higher in Operations, Business, Project Management, Engineering Open-minded, creative, and proactive thinking Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations

Team player Open to feedback Contributor in meetings Assertiveness Stakeholder management Able to carry out repetitive work Collaborative mindset Customer-Focused Mindset Problem-solving attitude Analytical skills

Perks & Benefits

Macbooks are company-standard Competitive salary and equity Comprehensive Health cover, dental cover, travel insurance & Life Insurance 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

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