Acceldata Technology

6 days ago

Bengaluru, Karnataka, India Acceldata Technology Private Limited Full time

Manager - Digital CX & Technical Enablement Acceldata Academy

About This Role In Acceldata Academy:

- You will be our first leader to manage the Acceldata Academy end-to-end, from customer journeys to labs and certifications.

- Your work will influence how customers, partners, and internal teams learn, succeed, and grow with Acceldata.

Key Responsibilities:

- Own the customer enablement and education lifecycle from onboarding to renewal.

- Build omnichannel touchpoints across email, in-app, and web.

- Partner with Product, Marketing, and Other CS team members to map user journeys and critical learning moments.

- Launch content campaigns to improve product usage, reduce support tickets, and drive value realisation hands-on in AI tools for content generation and possess innovative ways to generate multi-modality content.

- Drive content reporting usage, effectiveness, sentiment, CSAT.

- Manage the Acceldata Academy portal and self-serve engagement strategy.

- Lead the Voice of Customer (VoC) program and implement improvements.

- Collaborate with our field team, SIs and partners to deliver technical training.

What We're Looking For:

- 10+ years in post-sales enablement and customer education.

- Proven experience in both CX strategy and technical content development.

- Good grasp of B2B SaaS data platforms (e. , Hive, Spark, Snowflake, Kafka, Hadoop).

- Hands-on with LMS tools, instructional design, and a confident presenter with the ability to simplify deep tech topics.

- Comfortable leading live trainings and simplifying complex topics and technical storytelling.

- Strong analytical skills to report on content and customer engagement effectiveness.

- Bonus: certifications in cloud/data platforms, technical writing, or instructional design.

What You'll Own:

Strategy & Leadership:

- Define and execute the Acceldata Academy vision across digital CX and technical enablement.

- Build customer journeys from onboarding to expansion, using omnichannel learning interventions (Email, in-app, Web).

- Set and track metrics: time to value, usage growth, support deflection, CSAT.

- Own the Voice of Customer (VoC) program - design surveys, track sentiment, and close the loop on insights.

- Multi Media Tools Creative AI Content Creation, Align enablement goals with CS, Product, and GTM teams.

Technical Enablement & Content Development.

- Lead content creation: videos, labs, ILTs, eLearning modules, certifications.

- Convert product features into structured, outcomes-focused learning paths.

- Manage LMS tools (e. , TalentLMS) and authoring platforms (Camtasia, Articulate, etc.

- Set up and maintain training environments, demo sandboxes, and use-case simulations.

- Conduct live technical sessions and train-the-trainer programs.

- At Acceldata, our new Agentic Data Management (ADM) offers solutions by introducing AI-powered agents that collaborate with human teams to proactively monitor, diagnose, and resolve data issues.

- We are revolutionising data observability in how enterprises manage and observe data by offering comprehensive solutions tailored to each organisation's unique needs.

- Our platform integrates various technologies, enabling seamless data observability for modern enterprises.

(ref:iimjobs.com)

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