Store Manager

3 weeks ago

Ahmedabad, India MANUBHAI ZAVERI ORNAMENTS PRIVATE LIMITED Full time

Title: STORE MANAGER

Location: Ahmedabad, India

Overview:

We are seeking a highly motivated and detail-oriented Floor Manager to join our jewellery store in Ahmedabad. As a Floor Manager, you will play a pivotal role in ensuring the smooth operation and profitability of the store. You will be responsible for analyzing store performance metrics, maximizing sales, maintaining store ambience, and leading a team of sales professionals to achieve their targets. This role requires strong leadership skills, exceptional attention to detail, and a passion for delivering excellent customer service.

Key Responsibilities:

  • Oversee day-to-day store operations, ensuring adherence to corporate standards and policies.
  • Analyze and optimize store ambience to enhance customer experience and drive sales.
  • Monitor year-to-date (YTD) targets and year-over-year (YOY) sales growth, implementing strategies to achieve or exceed goals.
  • Evaluate team sales performance and provide guidance and support to maximize profitability.
  • Review and optimize company incentive policies to align with sales targets, motivating staff to achieve maximum incentives.
  • Maintain store cleanliness and organization to uphold brand image and customer satisfaction.
  • Manage virtual merchandising (VM) to enhance product visibility and presentation.
  • Provide training and development opportunities for staff to improve sales performance and customer service.
  • Address customer queries and complaints promptly and effectively, ensuring a positive shopping experience.
  • Coordinate jewellery exhibition programs and outdoor activities to promote brand visibility and drive sales.
  • Implement strategies to minimize discounts and maintain profitability.
  • Ensure adherence to standard operating procedures (SOPs) by all staff members, minimizing deviations.
  • Maintain stock levels in coordination with the purchasing department and communicate stock requirements to the merchandising team.
  • Ensure availability of staff on the floor to provide assistance and support to customers.
  • Foster strong relationships with customers, understanding their needs and preferences to enhance sales opportunities.
  • Generate new ideas and initiatives to achieve monthly sales targets and drive business growth.

Qualifications:

  • Bachelor's degree in Business Administration, Retail Management, or related field.
  • Proven experience in retail management, preferably in the jewellery industry.
  • Strong analytical skills with the ability to interpret sales data and trends effectively.
  • Excellent communication and interpersonal skills.
  • Leadership abilities with a motivational mindset to inspire and develop a high-performing team.
  • Detail-oriented with a focus on maintaining store standards and customer satisfaction.
  • Proficiency in Microsoft Office suite and retail management software.
  • Flexible schedule with the ability to work evenings, weekends, and holidays as required.


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